# Goodcall vs JustCall: feature, pricing, and use-case comparison

> Canonical: https://dialzara.com/compare/goodcall-vs-justcall  
> Summary: Reference comparison of Goodcall (ai phone agent born out of google) and JustCall (business phone system with ai voice agent add-on, starting at $29/user/month) — pricing, features, strengths, and when each one fits.

## Summary

Goodcall is ai phone agent born out of google. JustCall is business phone system with ai voice agent add-on, starting at $29/user/month. This page lists the structured differences in pricing, features, and target fit between the two so a reader can decide which is the better match for their use case.

## At a glance

| | Goodcall | JustCall |
| --- | --- | --- |
| **Type** | ai-first | ai-first |
| **Starting price** | $79/month per agent | $29/user/month (Team plan, billed annually) |
| **Pricing model** | Per-agent pricing with unique customer limits | Per-user monthly pricing plus per-minute AI Voice Agent add-on |
| **Public pricing** | Yes | Yes |
| **Target market** | Large enterprises needing unlimited bundled minutes and human QA review | Sales teams and call centers needing a full phone system with AI dialers, coaching, and voice agents |

## Feature comparison

| Feature | Goodcall | JustCall | Dialzara | Notes |
| --- | --- | --- | --- | --- |
| AI Call Handling | Yes | Yes | Yes | JustCall AI Voice Agent answers calls 24/7, qualifies leads, books meetings; Dialzara does the same purpose-built for $29/mo |
| Appointment Booking | Yes | Yes | Yes | Both book meetings from calls; JustCall connects to Google/Outlook Calendar |
| Lead Capture | Yes | Yes | Yes | Both capture leads; JustCall AI Voice Agent also qualifies leads with custom questions |
| Call Recording | Yes | Yes | Yes |  |
| Call Transfers | Yes | Unknown | Yes |  |
| Voicemail | Yes | Yes | Yes |  |
| SMS Notifications | Yes | Yes | Yes | JustCall includes 500-1,000 SMS segments; Dialzara sends SMS notifications |
| Bilingual Support | Unknown | Yes | Yes | JustCall AI Voice Agent supports 14 languages; Dialzara supports English and Spanish |
| HIPAA Compliance | Yes | Yes | Yes | Both services are HIPAA compliant for healthcare and regulated businesses / JustCall HIPAA compliance only on Business tier (custom pricing, 10-user minimum); Dialzara is HIPAA compliant on all plans starting at $29/mo |
| CRM Integration | Yes | Yes | Yes | JustCall offers 100+ native CRM integrations including Salesforce CTI; Dialzara connects via Zapier/Make |
| Dedicated Phone Number | Yes | Yes | Yes |  |
| Custom AI Training | Unknown | Yes | Yes | JustCall AI trains from help docs and website links; Dialzara trains from your website URL |
| Custom Greetings | Yes | Unknown | Yes |  |
| Quick Setup | No | Unknown | Yes | Enter your URL and your AI agent trains on your business instantly |

## About Goodcall

Goodcall is an AI phone agent platform that originated at Google Area 120 as "CallJoy." It offers AI-powered call handling with features like lead capture, appointment scheduling, and custom logic flows. Plans are priced per agent with caps on unique customers per month.

- **Founded:** 2017
- **Type:** ai-first
- **Target market:** Large enterprises needing unlimited bundled minutes and human QA review
- **Website:** https://www.goodcall.com

### Goodcall pricing

- **Model:** Per-agent pricing with unique customer limits
- **Starting price:** $79/month per agent
- **Public pricing:** Yes

| Tier | Price | Details |
| --- | --- | --- |
| Starter | $79/mo per agent | 100 unique customers/mo, 1 form, 1 logic flow, 3 team members |
| Growth | $129/mo per agent | 250 unique customers/mo, 3 forms, 3 logic flows, 9 team members |
| Scale | $249/mo per agent | 500 unique customers/mo, 25 forms, 25 logic flows, 50 team members |

All plans include unlimited minutes and tokens. Overage beyond the unique customer limit is $0.50 per additional customer. Annual plans available at a discount. A "unique customer" is any caller with a unique phone number who interacts with the agent in a given month. Free trial available.

### Strengths

- Unlimited minutes included on all plans
- Human QA review on calls

### Weaknesses

- Higher starting price at $79/month per agent — nearly 3x Dialzara's entry price
- Unique customer caps on every plan (100/250/500) with $0.50 overage per additional customer
- Plans priced per agent — multi-location businesses pay per agent
- No bilingual support advertised
- Pricing model can be confusing — "per agent" and "unique customer" limits require careful calculation

## About JustCall

JustCall is a cloud phone system and sales communication platform offering voice, SMS, workflow automation, and AI coaching. Their AI Voice Agent is an add-on that answers inbound calls 24/7, qualifies leads, books meetings, handles FAQs, and routes calls. JustCall's base plans start at $29/user/month (Team) with unlimited calling, and the AI Voice Agent costs $0.99/minute on top. JustCall supports 14 languages, 100+ CRM integrations, and HIPAA compliance on the Business tier (custom pricing, 10-user minimum). However, the per-user plus per-minute AI pricing can add up quickly compared to Dialzara's flat $29/month.

- **Type:** ai-first
- **Target market:** Sales teams and call centers needing a full phone system with AI dialers, coaching, and voice agents
- **Website:** https://justcall.io

### JustCall pricing

- **Model:** Per-user monthly pricing plus per-minute AI Voice Agent add-on
- **Starting price:** $29/user/month (Team plan, billed annually)
- **Public pricing:** Yes

| Tier | Price | Details |
| --- | --- | --- |
| Team | $29/user/mo | Unlimited outbound & inbound minutes, 500 SMS segments, local numbers in 70+ countries, 100+ CRM integrations, IVR & call menus, analytics, API access. AI Voice Agent available as add-on. Minimum 2 users. |
| Pro | $49/user/mo | Everything in Team plus power dialer, bulk SMS, queue callback, intelligent call routing, Salesforce CTI, advanced analytics. Minimum 2 users. |
| Pro Plus | $89/user/mo | Everything in Pro plus AI coaching, real-time agent assist, AI call scoring, sentiment analysis, script compliance. Minimum 2 users. |
| Business | Custom pricing | Everything in Pro Plus plus unlimited calling & SMS, SSO, HIPAA/GDPR compliance, personalized onboarding, dedicated phone support. Minimum 10 users. |

AI Voice Agent is a separate add-on at $0.99/minute, available on all plans. All plans require a minimum of 2 users. Business plan (HIPAA-compliant) requires minimum 10 users with custom pricing. Annual billing shown; monthly pricing is higher. 14-day free trial available.

### Strengths

- Comprehensive phone system with unlimited calling, SMS, and 100+ CRM integrations
- AI Voice Agent answers calls 24/7, qualifies leads, books meetings, and routes calls
- Supports 14 languages for AI Voice Agent
- Power dialer and predictive dialer for outbound sales teams
- AI coaching, call scoring, and real-time agent assist on higher plans
- Local phone numbers available in 70+ countries
- Custom AI training from help docs and website links
- HIPAA and GDPR compliant on Business tier
- 14-day free trial

### Weaknesses

- Per-user pricing with 2-user minimum — Team plan starts at $58/month for 2 users
- AI Voice Agent costs $0.99/minute extra on top of base plan
- HIPAA compliance only on Business tier (custom pricing, 10-user minimum)
- Complex pricing with multiple tiers, add-ons, and minimums
- Designed for sales teams and call centers — overkill for small businesses needing basic answering
- AI Voice Agent is an add-on, not core to the product
- Higher plans ($49-$89/user/mo) needed for advanced features like routing and analytics

## Frequently asked questions

### What is the main difference between Goodcall and JustCall?

Goodcall is ai phone agent born out of google. JustCall is business phone system with ai voice agent add-on, starting at $29/user/month. Goodcall targets large enterprises needing unlimited bundled minutes and human qa review, while JustCall targets sales teams and call centers needing a full phone system with ai dialers, coaching, and voice agents. Both offer AI-powered call handling, but they differ in pricing, features, and target audience.

### Which is cheaper, Goodcall or JustCall?

Goodcall starts at $79/month per agent, while JustCall starts at $29/user/month (Team plan, billed annually). Per-agent pricing with unique customer limits. Per-user monthly pricing plus per-minute AI Voice Agent add-on. The total cost depends on your call volume, team size, and which features you need.

### Does Goodcall or JustCall offer HIPAA compliance?

Both Goodcall and JustCall offer HIPAA compliance, making either suitable for healthcare businesses. Check each provider's website for specific BAA terms and compliance details.

### Which is better for small businesses, Goodcall or JustCall?

It depends on your specific needs. Goodcall's strengths include: unlimited minutes included on all plans, human qa review on calls. JustCall's strengths include: comprehensive phone system with unlimited calling, sms, and 100+ crm integrations, ai voice agent answers calls 24/7, qualifies leads, books meetings, and routes calls. Consider your call volume, budget, and which features matter most to your business when choosing between them.

### Is there a better alternative to both Goodcall and JustCall?

There are several AI phone answering services on the market beyond Goodcall and JustCall. Dialzara is one option worth considering — it's a purpose-built AI answering service starting at $29/month with bilingual support, appointment booking, and HIPAA compliance on all plans. Browse our comparison pages to evaluate all your options.