# JustCall vs Quo: feature, pricing, and use-case comparison

> Canonical: https://dialzara.com/compare/justcall-vs-quo  
> Summary: Reference comparison of JustCall (business phone system with ai voice agent add-on, starting at $29/user/month) and Quo (business phone system (formerly openphone) with sona ai agent, starting at $19/user/month) — pricing, features, strengths, and when each one fits.

## Summary

JustCall is business phone system with ai voice agent add-on, starting at $29/user/month. Quo is business phone system (formerly openphone) with sona ai agent, starting at $19/user/month. This page lists the structured differences in pricing, features, and target fit between the two so a reader can decide which is the better match for their use case.

## At a glance

| | JustCall | Quo |
| --- | --- | --- |
| **Type** | ai-first | ai-first |
| **Starting price** | $29/user/month (Team plan, billed annually) | $19/user/month (Starter plan) |
| **Pricing model** | Per-user monthly pricing plus per-minute AI Voice Agent add-on | Per-user monthly pricing with tiered AI credit add-ons |
| **Public pricing** | Yes | Yes |
| **Target market** | Sales teams and call centers needing a full phone system with AI dialers, coaching, and voice agents | Small to mid-size teams needing a modern business phone system with AI features |

## Feature comparison

| Feature | JustCall | Quo | Dialzara | Notes |
| --- | --- | --- | --- | --- |
| AI Call Handling | Yes | Yes | Yes | JustCall AI Voice Agent answers calls 24/7, qualifies leads, books meetings; Dialzara does the same purpose-built for $29/mo / Quo offers Sona AI agent (1,000 free credits / ~10 calls, then paid tiers); Dialzara includes 60 minutes of AI answering |
| Appointment Booking | Yes | Yes | Yes | Both book meetings from calls; JustCall connects to Google/Outlook Calendar / Both support scheduling from calls via AI |
| Lead Capture | Yes | Yes | Yes | Both capture leads; JustCall AI Voice Agent also qualifies leads with custom questions |
| Call Recording | Yes | Yes | Yes | Quo requires Business plan for auto recording; Dialzara records all calls |
| Call Transfers | Unknown | Yes | Yes | Quo requires Business plan ($33/user/mo) for call transfers; Dialzara offers blind transfers on all plans, warm transfers on Pro ($99/mo) |
| Voicemail | Yes | Yes | Yes |  |
| SMS Notifications | Yes | Unknown | Yes | JustCall includes 500-1,000 SMS segments; Dialzara sends SMS notifications |
| Bilingual Support | Yes | No | Yes | JustCall AI Voice Agent supports 14 languages; Dialzara supports English and Spanish / Dialzara supports English and Spanish; Quo does not advertise bilingual AI capabilities |
| HIPAA Compliance | Yes | No | Yes | JustCall HIPAA compliance only on Business tier (custom pricing, 10-user minimum); Dialzara is HIPAA compliant on all plans starting at $29/mo / Dialzara is HIPAA compliant on all plans; Quo does not advertise HIPAA compliance |
| CRM Integration | Yes | Yes | Yes | JustCall offers 100+ native CRM integrations including Salesforce CTI; Dialzara connects via Zapier/Make / Quo integrates natively with HubSpot & Salesforce on Business plan; Dialzara connects via Zapier/Make on all plans |
| Zapier Integration | Unknown | Yes | Yes |  |
| Dedicated Phone Number | Yes | Yes | Yes |  |
| Custom AI Training | Yes | No | Yes | JustCall AI trains from help docs and website links; Dialzara trains from your website URL / Dialzara trains from your website URL; Quo Sona AI agent customization details are limited |

## About JustCall

JustCall is a cloud phone system and sales communication platform offering voice, SMS, workflow automation, and AI coaching. Their AI Voice Agent is an add-on that answers inbound calls 24/7, qualifies leads, books meetings, handles FAQs, and routes calls. JustCall's base plans start at $29/user/month (Team) with unlimited calling, and the AI Voice Agent costs $0.99/minute on top. JustCall supports 14 languages, 100+ CRM integrations, and HIPAA compliance on the Business tier (custom pricing, 10-user minimum). However, the per-user plus per-minute AI pricing can add up quickly compared to Dialzara's flat $29/month.

- **Type:** ai-first
- **Target market:** Sales teams and call centers needing a full phone system with AI dialers, coaching, and voice agents
- **Website:** https://justcall.io

### JustCall pricing

- **Model:** Per-user monthly pricing plus per-minute AI Voice Agent add-on
- **Starting price:** $29/user/month (Team plan, billed annually)
- **Public pricing:** Yes

| Tier | Price | Details |
| --- | --- | --- |
| Team | $29/user/mo | Unlimited outbound & inbound minutes, 500 SMS segments, local numbers in 70+ countries, 100+ CRM integrations, IVR & call menus, analytics, API access. AI Voice Agent available as add-on. Minimum 2 users. |
| Pro | $49/user/mo | Everything in Team plus power dialer, bulk SMS, queue callback, intelligent call routing, Salesforce CTI, advanced analytics. Minimum 2 users. |
| Pro Plus | $89/user/mo | Everything in Pro plus AI coaching, real-time agent assist, AI call scoring, sentiment analysis, script compliance. Minimum 2 users. |
| Business | Custom pricing | Everything in Pro Plus plus unlimited calling & SMS, SSO, HIPAA/GDPR compliance, personalized onboarding, dedicated phone support. Minimum 10 users. |

AI Voice Agent is a separate add-on at $0.99/minute, available on all plans. All plans require a minimum of 2 users. Business plan (HIPAA-compliant) requires minimum 10 users with custom pricing. Annual billing shown; monthly pricing is higher. 14-day free trial available.

### Strengths

- Comprehensive phone system with unlimited calling, SMS, and 100+ CRM integrations
- AI Voice Agent answers calls 24/7, qualifies leads, books meetings, and routes calls
- Supports 14 languages for AI Voice Agent
- Power dialer and predictive dialer for outbound sales teams
- AI coaching, call scoring, and real-time agent assist on higher plans
- Local phone numbers available in 70+ countries
- Custom AI training from help docs and website links
- HIPAA and GDPR compliant on Business tier
- 14-day free trial

### Weaknesses

- Per-user pricing with 2-user minimum — Team plan starts at $58/month for 2 users
- AI Voice Agent costs $0.99/minute extra on top of base plan
- HIPAA compliance only on Business tier (custom pricing, 10-user minimum)
- Complex pricing with multiple tiers, add-ons, and minimums
- Designed for sales teams and call centers — overkill for small businesses needing basic answering
- AI Voice Agent is an add-on, not core to the product
- Higher plans ($49-$89/user/mo) needed for advanced features like routing and analytics

## About Quo

Quo (formerly OpenPhone) is a business phone system that recently rebranded after raising $105M. It offers calling, messaging, and a built-in AI agent called "Sona" on all plans. Quo starts at $19/user/month (Starter), $33/user/month (Business), or $47/user/month (Scale). Sona AI is included with 1,000 free credits (about 10 calls) on every plan, with additional credit tiers from $25-$199/month. AI call summaries and transcripts require the Business plan ($33/user/month). Like Allo and RingCentral, Quo is primarily a business phone system — not a dedicated AI answering service like Dialzara.

- **Type:** ai-first
- **Target market:** Small to mid-size teams needing a modern business phone system with AI features
- **Website:** https://www.quo.com

### Quo pricing

- **Model:** Per-user monthly pricing with tiered AI credit add-ons
- **Starting price:** $19/user/month (Starter plan)
- **Public pricing:** Yes

| Tier | Price | Details |
| --- | --- | --- |
| Starter | $19/user/mo | Phone number per user, unlimited US/CA calling & messaging, voicemail transcripts, Sona AI agent (1,000 free credits / ~10 calls), email support, API access |
| Business | $33/user/mo | Everything in Starter plus AI call summaries & transcripts, group calling, call transfers, HubSpot & Salesforce integrations, phone menus, analytics, auto call recording, live chat support |
| Scale | $47/user/mo | Everything in Business plus AI call tags, dedicated onboarding, priority support, inbound phone support |

Sona AI agent included on all plans with 1,000 free credits (~10 calls). Additional AI credit tiers: $25/mo (40 calls), $49/mo (100 calls), $99/mo (250 calls), $199/mo (600 calls). Overage rates from $0.45-$1.00 per call. Carrier registration fee of $19.50 one-time for messaging. Annual billing saves ~20%. 7-day free trial available.

### Strengths

- Modern business phone system with unlimited US/CA calling and messaging
- Sona AI agent included on all plans (1,000 free credits)
- Native HubSpot and Salesforce integrations on Business plan
- Well-funded company ($105M raised) with strong product development
- Desktop and mobile apps for seamless communication
- Analytics and reporting for team performance tracking
- Flexible AI credit tiers from free to $199/month
- 7-day free trial

### Weaknesses

- Per-user pricing — costs scale with team size ($19-$47/user/month)
- AI call summaries require Business plan ($33/user/month)
- Sona AI only includes 10 free calls — additional AI usage costs $25-$199/month extra
- Call transfers require Business plan ($33/user/month)
- No HIPAA compliance advertised
- No bilingual English/Spanish support advertised
- Primarily a phone system, not a dedicated answering service
- AI overage rates from $0.45-$1.00 per call on top of plan costs
- $19.50 one-time carrier registration fee required for messaging

## Frequently asked questions

### What is the main difference between JustCall and Quo?

JustCall is business phone system with ai voice agent add-on, starting at $29/user/month. Quo is business phone system (formerly openphone) with sona ai agent, starting at $19/user/month. JustCall targets sales teams and call centers needing a full phone system with ai dialers, coaching, and voice agents, while Quo targets small to mid-size teams needing a modern business phone system with ai features. Both offer AI-powered call handling, but they differ in pricing, features, and target audience.

### Which is cheaper, JustCall or Quo?

JustCall starts at $29/user/month (Team plan, billed annually), while Quo starts at $19/user/month (Starter plan). Per-user monthly pricing plus per-minute AI Voice Agent add-on. Per-user monthly pricing with tiered AI credit add-ons. The total cost depends on your call volume, team size, and which features you need.

### Does JustCall or Quo offer HIPAA compliance?

JustCall offers HIPAA compliance, but Quo does not advertise HIPAA compliance. If you need HIPAA compliance for healthcare or regulated industries, JustCall is the better choice between these two.

### Which is better for small businesses, JustCall or Quo?

It depends on your specific needs. JustCall's strengths include: comprehensive phone system with unlimited calling, sms, and 100+ crm integrations, ai voice agent answers calls 24/7, qualifies leads, books meetings, and routes calls. Quo's strengths include: modern business phone system with unlimited us/ca calling and messaging, sona ai agent included on all plans (1,000 free credits). Consider your call volume, budget, and which features matter most to your business when choosing between them.

### Is there a better alternative to both JustCall and Quo?

There are several AI phone answering services on the market beyond JustCall and Quo. Dialzara is one option worth considering — it's a purpose-built AI answering service starting at $29/month with bilingual support, appointment booking, and HIPAA compliance on all plans. Browse our comparison pages to evaluate all your options.