JustCall vs Quo
An honest comparison of JustCall and Quo for AI phone answering. Find out which service fits your business best.
Quick Overview
JustCall is business phone system with ai voice agent add-on, starting at $29/user/month. Quo is business phone system (formerly openphone) with sona ai agent, starting at $19/user/month. Both serve the AI phone answering space, but they differ in pricing, features, and target audience.
JustCall vs Quo: At a Glance
JustCall
AI-First
Best for: Sales teams and call centers needing a full phone system with AI dialers, coaching, and voice agents
Quo
AI-First
Best for: Small to mid-size teams needing a modern business phone system with AI features
JustCall vs Quo: Feature Comparison
See how these two services compare on key features.
| Feature | JustCall | Quo |
|---|---|---|
| AI Call Handling | Yes | Yes |
| Appointment Booking | Yes | Yes |
| Lead Capture | Yes | Yes |
| Call Recording | Yes | Yes |
| Call Transfers | Unknown | Yes |
| Voicemail | Yes | Yes |
| SMS Notifications | Yes | Unknown |
| Bilingual Support | Yes | No |
| HIPAA Compliance | Yes | No |
| CRM Integration | Yes | Yes |
| Zapier Integration | Unknown | Yes |
| Dedicated Phone Number | Yes | Yes |
| Custom AI Training | Yes | No |
Pricing Comparison
How JustCall and Quo compare on cost.
JustCall Pricing
Per-user monthly pricing plus per-minute AI Voice Agent add-on
$29/user/month (Team plan, billed annually)
Team: $29/user/mo
Unlimited outbound & inbound minutes, 500 SMS segments, local numbers in 70+ countries, 100+ CRM integrations, IVR & call menus, analytics, API access. AI Voice Agent available as add-on. Minimum 2 users.
Pro: $49/user/mo
Everything in Team plus power dialer, bulk SMS, queue callback, intelligent call routing, Salesforce CTI, advanced analytics. Minimum 2 users.
Pro Plus: $89/user/mo
Everything in Pro plus AI coaching, real-time agent assist, AI call scoring, sentiment analysis, script compliance. Minimum 2 users.
Business: Custom pricing
Everything in Pro Plus plus unlimited calling & SMS, SSO, HIPAA/GDPR compliance, personalized onboarding, dedicated phone support. Minimum 10 users.
AI Voice Agent is a separate add-on at $0.99/minute, available on all plans. All plans require a minimum of 2 users. Business plan (HIPAA-compliant) requires minimum 10 users with custom pricing. Annual billing shown; monthly pricing is higher. 14-day free trial available.
Quo Pricing
Per-user monthly pricing with tiered AI credit add-ons
$19/user/month (Starter plan)
Starter: $19/user/mo
Phone number per user, unlimited US/CA calling & messaging, voicemail transcripts, Sona AI agent (1,000 free credits / ~10 calls), email support, API access
Business: $33/user/mo
Everything in Starter plus AI call summaries & transcripts, group calling, call transfers, HubSpot & Salesforce integrations, phone menus, analytics, auto call recording, live chat support
Scale: $47/user/mo
Everything in Business plus AI call tags, dedicated onboarding, priority support, inbound phone support
Sona AI agent included on all plans with 1,000 free credits (~10 calls). Additional AI credit tiers: $25/mo (40 calls), $49/mo (100 calls), $99/mo (250 calls), $199/mo (600 calls). Overage rates from $0.45-$1.00 per call. Carrier registration fee of $19.50 one-time for messaging. Annual billing saves ~20%. 7-day free trial available.
Strengths & Weaknesses
JustCall
Strengths
- Comprehensive phone system with unlimited calling, SMS, and 100+ CRM integrations
- AI Voice Agent answers calls 24/7, qualifies leads, books meetings, and routes calls
- Supports 14 languages for AI Voice Agent
- Power dialer and predictive dialer for outbound sales teams
- AI coaching, call scoring, and real-time agent assist on higher plans
Weaknesses
- Per-user pricing with 2-user minimum — Team plan starts at $58/month for 2 users
- AI Voice Agent costs $0.99/minute extra on top of base plan
- HIPAA compliance only on Business tier (custom pricing, 10-user minimum)
- Complex pricing with multiple tiers, add-ons, and minimums
- Designed for sales teams and call centers — overkill for small businesses needing basic answering
Quo
Strengths
- Modern business phone system with unlimited US/CA calling and messaging
- Sona AI agent included on all plans (1,000 free credits)
- Native HubSpot and Salesforce integrations on Business plan
- Well-funded company ($105M raised) with strong product development
- Desktop and mobile apps for seamless communication
Weaknesses
- Per-user pricing — costs scale with team size ($19-$47/user/month)
- AI call summaries require Business plan ($33/user/month)
- Sona AI only includes 10 free calls — additional AI usage costs $25-$199/month extra
- Call transfers require Business plan ($33/user/month)
- No HIPAA compliance advertised
Looking for a Better Option? Try Dialzara
While JustCall and Quo each have their strengths, Dialzara offers a purpose-built AI answering service starting at just $29/month with features that both services charge more for — including bilingual English/Spanish support, appointment booking, call transfers, HIPAA compliance, and Zapier integration on every plan.
Flat pricing with 60 minutes included. No per-user charges.
Enter your website URL and your AI agent is ready to go.
Healthcare-ready on all plans, starting at $29/month.
JustCall vs Quo: FAQ
Common questions about the differences between JustCall and Quo.