# Quo vs Rosie: feature, pricing, and use-case comparison

> Canonical: https://dialzara.com/compare/quo-vs-rosie  
> Summary: Reference comparison of Quo (business phone system (formerly openphone) with sona ai agent, starting at $19/user/month) and Rosie (ai answering service for small businesses starting at $49/month) — pricing, features, strengths, and when each one fits.

## Summary

Quo is business phone system (formerly openphone) with sona ai agent, starting at $19/user/month. Rosie is ai answering service for small businesses starting at $49/month. This page lists the structured differences in pricing, features, and target fit between the two so a reader can decide which is the better match for their use case.

## At a glance

| | Quo | Rosie |
| --- | --- | --- |
| **Type** | ai-first | ai-first |
| **Starting price** | $19/user/month (Starter plan) | $49/month (Professional) |
| **Pricing model** | Per-user monthly pricing with tiered AI credit add-ons | Tiered monthly pricing with minute limits |
| **Public pricing** | Yes | Yes |
| **Target market** | Small to mid-size teams needing a modern business phone system with AI features | Small businesses, home service providers, and solo owners needing after-hours and overflow call coverage |

## Feature comparison

| Feature | Quo | Rosie | Dialzara | Notes |
| --- | --- | --- | --- | --- |
| AI Call Handling | Yes | Yes | Yes | Quo offers Sona AI agent (1,000 free credits / ~10 calls, then paid tiers); Dialzara includes 60 minutes of AI answering |
| Appointment Booking | Yes | Unknown | Yes | Both support scheduling from calls via AI |
| Lead Capture | Yes | Yes | Yes |  |
| Call Recording | Yes | Yes | Yes | Quo requires Business plan for auto recording; Dialzara records all calls |
| Call Transfers | Yes | Unknown | Yes | Quo requires Business plan ($33/user/mo) for call transfers; Dialzara offers blind transfers on all plans, warm transfers on Pro ($99/mo) |
| Voicemail | Yes | Unknown | Yes |  |
| SMS Notifications | Unknown | Yes | Yes | Both send instant email and text notifications after calls |
| Bilingual Support | No | Yes | Yes | Dialzara supports English and Spanish; Quo does not advertise bilingual AI capabilities / Both support English and Spanish on all plans |
| HIPAA Compliance | No | No | Yes | Dialzara is HIPAA compliant on all plans; Quo does not advertise HIPAA compliance / Dialzara is HIPAA compliant; Rosie does not advertise HIPAA compliance |
| CRM Integration | Yes | Unknown | Yes | Quo integrates natively with HubSpot & Salesforce on Business plan; Dialzara connects via Zapier/Make on all plans |
| Zapier Integration | Yes | Yes | Yes | Both include Zapier integration on all plans (Rosie connects to 1,000+ apps) |
| Dedicated Phone Number | Yes | Yes | Yes |  |
| Custom AI Training | No | Yes | Yes | Dialzara trains from your website URL; Quo Sona AI agent customization details are limited / Both train on your business info; Rosie scans your website and Google Business Profile |
| Spam Filtering | Unknown | Yes | Yes |  |
| Quick Setup | Unknown | Yes | Yes | Both offer quick setup — Dialzara trains from your website URL in 2 minutes; Rosie scans your website and Google Business Profile |

## About Quo

Quo (formerly OpenPhone) is a business phone system that recently rebranded after raising $105M. It offers calling, messaging, and a built-in AI agent called "Sona" on all plans. Quo starts at $19/user/month (Starter), $33/user/month (Business), or $47/user/month (Scale). Sona AI is included with 1,000 free credits (about 10 calls) on every plan, with additional credit tiers from $25-$199/month. AI call summaries and transcripts require the Business plan ($33/user/month). Like Allo and RingCentral, Quo is primarily a business phone system — not a dedicated AI answering service like Dialzara.

- **Type:** ai-first
- **Target market:** Small to mid-size teams needing a modern business phone system with AI features
- **Website:** https://www.quo.com

### Quo pricing

- **Model:** Per-user monthly pricing with tiered AI credit add-ons
- **Starting price:** $19/user/month (Starter plan)
- **Public pricing:** Yes

| Tier | Price | Details |
| --- | --- | --- |
| Starter | $19/user/mo | Phone number per user, unlimited US/CA calling & messaging, voicemail transcripts, Sona AI agent (1,000 free credits / ~10 calls), email support, API access |
| Business | $33/user/mo | Everything in Starter plus AI call summaries & transcripts, group calling, call transfers, HubSpot & Salesforce integrations, phone menus, analytics, auto call recording, live chat support |
| Scale | $47/user/mo | Everything in Business plus AI call tags, dedicated onboarding, priority support, inbound phone support |

Sona AI agent included on all plans with 1,000 free credits (~10 calls). Additional AI credit tiers: $25/mo (40 calls), $49/mo (100 calls), $99/mo (250 calls), $199/mo (600 calls). Overage rates from $0.45-$1.00 per call. Carrier registration fee of $19.50 one-time for messaging. Annual billing saves ~20%. 7-day free trial available.

### Strengths

- Modern business phone system with unlimited US/CA calling and messaging
- Sona AI agent included on all plans (1,000 free credits)
- Native HubSpot and Salesforce integrations on Business plan
- Well-funded company ($105M raised) with strong product development
- Desktop and mobile apps for seamless communication
- Analytics and reporting for team performance tracking
- Flexible AI credit tiers from free to $199/month
- 7-day free trial

### Weaknesses

- Per-user pricing — costs scale with team size ($19-$47/user/month)
- AI call summaries require Business plan ($33/user/month)
- Sona AI only includes 10 free calls — additional AI usage costs $25-$199/month extra
- Call transfers require Business plan ($33/user/month)
- No HIPAA compliance advertised
- No bilingual English/Spanish support advertised
- Primarily a phone system, not a dedicated answering service
- AI overage rates from $0.45-$1.00 per call on top of plan costs
- $19.50 one-time carrier registration fee required for messaging

## About Rosie

Rosie (heyrosie.com) is an AI-powered phone answering service that handles calls 24/7, captures leads, and books appointments. They offer tiered plans starting at $49/mo for 250 minutes on the Professional plan, with Scale ($149/mo), Growth ($299/mo), and Custom ($999+/mo) tiers. Rosie trains on your website and Google Business Profile to learn your business. However, key features like appointment booking, call transfers, and texting during calls are locked behind the $149/mo Scale plan.

- **Type:** ai-first
- **Target market:** Small businesses, home service providers, and solo owners needing after-hours and overflow call coverage
- **Website:** https://heyrosie.com

### Rosie pricing

- **Model:** Tiered monthly pricing with minute limits
- **Starting price:** $49/month (Professional)
- **Per-minute rate:** Overages not specified — minute limits per plan
- **Public pricing:** Yes

| Tier | Price | Details |
| --- | --- | --- |
| Professional | $49/mo | Up to 250 minutes, message taking with custom questions, bilingual English/Spanish, spam detection |
| Scale | $149/mo | Up to 1,000 minutes, appointment booking (Google Calendar, Calendly, Acuity), call transfers, warm handoff, texting during calls |
| Growth | $299/mo | Up to 2,000 minutes, everything in Scale plus training files for advanced agent customization |
| Custom | $999+/mo | Custom agent, multiple locations, expansive knowledge base, custom integrations, dedicated account rep |

Annual billing saves 2 months (about 17% off). Professional plan is limited to message-taking only — no appointment booking, no call transfers, no texting during calls. These features require the Scale plan at $149/mo. Website Texting is an add-on at $50/mo for 25 conversations.

### Strengths

- 250 minutes included on the $49/mo entry plan — more minutes than many competitors
- Trains on your website and Google Business Profile for accurate answers
- Bilingual English/Spanish on all plans
- Direct calendar integrations (Google Calendar, Calendly, Acuity, Appointlet) on Scale plan
- Warm handoff call transfers on Scale plan for seamless transitions
- Zapier integration on all plans for connecting to 1,000+ apps
- Website texting add-on available for converting web visitors into leads
- 7-day free trial with all features

### Weaknesses

- Starting price of $49/month — 69% more expensive than Dialzara's $29/month
- Key features locked behind the $149/mo Scale plan: appointment booking, call transfers, warm handoff, and texting during calls
- Professional plan ($49/mo) is essentially message-taking only — no booking, no transfers
- No HIPAA compliance — not suitable for healthcare or regulated industries
- Only supports English and Spanish — no other languages
- Growth plan at $299/mo just to get training file uploads
- Custom plan starts at $999+/mo — expensive for multi-location businesses
- Limited independent reviews available (minimal presence on G2, Capterra, Trustpilot)

## Frequently asked questions

### What is the main difference between Quo and Rosie?

Quo is business phone system (formerly openphone) with sona ai agent, starting at $19/user/month. Rosie is ai answering service for small businesses starting at $49/month. Quo targets small to mid-size teams needing a modern business phone system with ai features, while Rosie targets small businesses, home service providers, and solo owners needing after-hours and overflow call coverage. Both offer AI-powered call handling, but they differ in pricing, features, and target audience.

### Which is cheaper, Quo or Rosie?

Quo starts at $19/user/month (Starter plan), while Rosie starts at $49/month (Professional). Per-user monthly pricing with tiered AI credit add-ons. Tiered monthly pricing with minute limits. The total cost depends on your call volume, team size, and which features you need.

### Does Quo or Rosie offer HIPAA compliance?

Neither Quo nor Rosie advertises HIPAA compliance. If you need HIPAA-compliant phone answering for healthcare or regulated businesses, you may need to look at other providers in the space.

### Which is better for small businesses, Quo or Rosie?

It depends on your specific needs. Quo's strengths include: modern business phone system with unlimited us/ca calling and messaging, sona ai agent included on all plans (1,000 free credits). Rosie's strengths include: 250 minutes included on the $49/mo entry plan — more minutes than many competitors, trains on your website and google business profile for accurate answers. Consider your call volume, budget, and which features matter most to your business when choosing between them.

### Is there a better alternative to both Quo and Rosie?

There are several AI phone answering services on the market beyond Quo and Rosie. Dialzara is one option worth considering — it's a purpose-built AI answering service starting at $29/month with bilingual support, appointment booking, and HIPAA compliance on all plans. Browse our comparison pages to evaluate all your options.