AI Receptionist Features— plus the rest of the Dialzara platform.
Start with the AI receptionist — a 24/7 voice agent that answers, qualifies, and books. Then extend the same shared brain to outbound calling, two-way SMS, and an embeddable website chatbot.
AI Receptionist
Everything your front desk needs — answering, scheduling, routing, and messaging — handled by AI.
24/7 Intelligent Answering
Answers every call with your custom script. Natural, one-question-at-a-time conversations.
Scheduling & Calendar Sync
Books appointments by checking live calendar availability. Prevents double-booking automatically.
Smart Routing & Transfers
Routes by topic, caller type, or priority. After-hours fallback with message-taking.
Messaging & Notifications
Call summaries via SMS and email. Voicemail transcripts with delivery tracking.
Spam Detection & Blocking
AI-powered filtering blocks robocalls. Behavior-based screening plus manual allow/block lists.
Multilingual Support
10+ languages with automatic detection. Natural conversation — no menu prompts.
Platform Upgrades
NewNew intelligence built into every AI receptionist — no extra cost.
AI Configurator
An AI assistant that builds and refines your agent. Describe what you need — it handles setup.
Caller Memory
Remembers previous callers and conversations for personalized service every time.
Multiple Agents
Run multiple AI agents under one account. Ideal for multi-location or multi-department businesses.
Free Website Chatbot
Included with every plan. A chat widget on your site to capture leads around the clock.
More than a receptionist
The same Dialzara platform also runs outbound voice agents, two-way SMS, and a website chatbot — all configured from your business context, all in one account.
Outbound Calling AI
Deploy agents to make proactive calls to leads and customers. Automated follow-ups at scale.
AI SMS Agents
Two-way SMS that books appointments, qualifies leads, and hands off to voice — with 10DLC built in.
AI Website Chatbot
Embeddable chat widget trained on your business context. Answers questions and books meetings.
16 feature groups
Everything the AI receptionist can do — and the rest of the platform around it.
Core product
24/7 AI Receptionist (Inbound Voice)
The AI receptionist is the foundation of the Dialzara platform. It answers every inbound call instantly, in a natural voice, using your custom script. Every other channel — outbound, SMS, chat — inherits its knowledge base.
Always-on call answering
Picks up day, night, weekends, and holidays. Average answer time under one second.
Custom greeting & script
Train your AI receptionist with example calls and a written prompt. Updates take effect immediately.
Human transfer on demand
Configure rules to warm-transfer callers to a teammate or department when they ask for one.
Call recording & transcript
Every call is recorded and transcribed. Searchable in the activity log; exportable to your CRM.
Appointments
Scheduling & Calendar Booking
The AI receptionist checks live calendar availability and books appointments inside the call — no callbacks, no double-bookings. The same engine powers booking over SMS and website chat.
Google + Outlook calendar sync
Live availability checks before any time slot is proposed.
Round-robin team scheduling
Distributes bookings across teammates based on rules you define.
Confirmation & reminders
Sends an SMS or email confirmation, and a reminder before the appointment.
Reschedule and cancel
Callers can move or cancel existing appointments in the same call.
Routing
Smart Call Routing & Transfers
Route by topic, caller type, time of day, or VIP status. The AI receptionist can transfer mid-call, ring a teammate's mobile, or fall back to a message if no one picks up.
Intent-based routing
Sales callers go to sales; support to support — even if they dial one number.
VIP and key-account routing
Recognize specific callers and route to their dedicated rep.
After-hours fallback
When the office is closed, the AI takes detailed messages and texts you a summary.
Phone-tree replacement
Ditch the menu prompts — callers state what they need and the AI does the rest.
Filtering
Spam Detection & Lead Qualification
The AI receptionist blocks known spam numbers automatically and runs custom qualifying questions on every real call so only the right people get through to your team.
Automatic spam blocking
Known robocalls and telemarketers are rejected before they reach your AI.
Custom qualifying questions
Define budget, timeline, project type, and required fields.
Blocklist & allowlist
Manually block specific numbers or whitelist VIPs.
Polite call-ending
When a caller does not qualify, the AI ends the call politely with a message.
Notifications
Messages, Voicemail & Notifications
Every call produces a summary, a transcript, and the lead fields the AI receptionist extracted. Delivered by SMS, email, webhook, and your CRM in seconds.
AI voicemail transcripts
Voicemails are transcribed and sent as plain text alongside the audio.
Call summary by SMS & email
Get the headline, the lead's contact info, and next-step suggestions seconds after hangup.
Webhook delivery
Push every call event to your stack via signed webhook.
Daily digest
Optional end-of-day rollup of every call, transcript, and outcome.
Languages
Multilingual & Bilingual Support
The AI receptionist replies in the caller's language automatically — no menus, no toggles. Same engine across SMS and chat.
10+ languages supported
English, Spanish, French, German, Portuguese, Italian, Dutch, Chinese, Japanese, Korean and more.
Auto language detection
Detects the caller's language in the first sentence and responds in kind.
Bilingual greetings
Greet callers in two languages upfront and let them choose.
Consistent across channels
The same language coverage applies to SMS and the website chatbot.
Business context
Business Knowledge Training
Upload your FAQs, policies, hours, services, and prices once. Reuse the same business context to configure your AI receptionist, outbound agents, SMS agent, and website chatbot from one account.
One source of truth
Maintain prices, policies, and hours as business context you can reuse to configure each agent.
Test calls + corrections
Make a test call, mark the answer wrong, and the AI re-trains live.
Per-agent overrides
Pin specific facts to specific agents when you need channel-specific behavior.
Industry starter templates
Pre-built prompts for 88+ industries you can use as a starting point.
Outbound
Outbound Calling AI
Deploy outbound voice agents for sales outreach, lead follow-up, appointment reminders, and customer reactivation. Same voice, same brain, same dashboard as your AI receptionist.
Contact-based pricing
Predictable cost: $750 / 1,500 contacts, up to $1,500 / 3,000 contacts.
List upload + suppression
CSV upload with built-in DNC and consent suppression.
Two-way conversations
The outbound agent answers objections, captures answers, and books in real time.
Compliance tooling
Time-of-day rules, opt-out handling, and consent records.
Text
AI SMS Agent
A two-way text assistant that books, qualifies, and converses in seconds. Replies in under five seconds and hands off to a human when needed. 10DLC A2P registration handled for you.
Two-way conversations
Not autoresponses — the SMS agent holds context across days or weeks.
Voice ↔ SMS handoff
Missed-call follow-up text in seconds; SMS can trigger an outbound call.
Calendar-aware booking
Books appointments in the text thread using live calendar availability.
10DLC A2P registration
We file your brand and campaign with The Campaign Registry.
Web chat
AI Website Chatbot
Drop-in chat widget on your site, trained on your business context. One-line install, 10+ languages, books appointments in-chat.
One-line JavaScript install
Paste before </body>. Works on WordPress, Shopify, Webflow, Squarespace, and custom sites.
Books appointments in-chat
Checks Google/Outlook availability and confirms the booking inline.
Topic guardrails
Restrict the chatbot to specific topics; it politely declines off-topic asks.
Free with any voice plan
100 sessions/month included on voice plans; $0.15 per additional session.
Plumbing
Integrations & Phone Numbers
Connect the AI receptionist to the rest of your stack in minutes. Bring your own number, or buy one from the dashboard.
Native CRM integrations
Popular CRMs supported out of the box; everything else via Zapier, Make, or webhooks.
Calendar sync
Google Calendar and Microsoft Outlook supported natively.
Free number porting
Port your existing business number for free. Buy US local ($3) or toll-free ($5).
API access
Programmatic access to call data, transcripts, and agent configuration.
Team
Team Collaboration
Run the AI receptionist as part of your team — not in a silo. Invite teammates, assign call ownership, and route work to the right human when the AI hands off.
Multi-seat accounts
Invite teammates with role-based permissions: owner, manager, agent, and read-only.
Call ownership & assignment
Auto-assign calls and leads to specific teammates based on intent, location, or round-robin rules.
Shared inbox & notes
Every call, text, and chat thread lives in a shared inbox with internal notes and @mentions.
Slack & Microsoft Teams alerts
Push hot-lead and escalation alerts into the channels your team already lives in.
Onboarding
Onboarding & Migration
Most businesses are live on the AI receptionist in under 30 minutes. Bring your existing phone number, import your website, and migrate from a legacy answering service in a single afternoon.
Website-to-knowledge-base import
Paste your URL and the AI ingests pages, FAQs, services, and prices to seed its knowledge base.
Free number porting
Port your existing US/Canada business number at no charge. Forwarding works during port.
Migration from human answering services
Switching from Ruby, Smith.ai, or AnswerForce? Our team helps map prompts, hours, and routing rules.
Test-call training loop
Make test calls, flag wrong answers in the dashboard, and the AI re-trains live without redeploying.
Partner program
White-Label & Partner Program
Agencies, telcos, and platforms resell the Dialzara AI calling platform under their own brand. Multi-tenant dashboards, custom partner pricing, and dynamic white-label branding included.
Multi-tenant dashboard
One login, many client tenants. Each tenant has its own number, knowledge base, and SMS/chat install.
Dynamic white-label branding
Your logo, colors, and domain — your customers never see Dialzara.
Wholesale partner pricing
Custom per-partner rates with 2–4× typical resale margin when bundling setup and training.
Bundle all four products
Sell inbound voice, outbound, SMS, and the website chatbot as one branded retainer.
Trust
Compliance & Trust
The AI receptionist is built for security-conscious businesses. Encrypted storage, retention controls, explicit TCPA/10DLC tooling for SMS and outbound, and a sales path for regulated-use configurations.
Encrypted call & message storage
Recordings, transcripts, and conversation data stored encrypted in US data centers with access controls.
Regulated-use configurations on request
Talk to sales if your industry has specific compliance requirements (e.g. healthcare workflows) — we will scope a custom configuration for your account.
TCPA, DNC, & 10DLC tooling
Consent records, suppression lists, time-of-day rules, and registered 10DLC campaigns for outbound voice and SMS.
You own your data
Export or delete recordings, transcripts, and lead data from the dashboard or API at any time.
Insights
Analytics & Multi-Agent Controls
Track every conversation across every channel from one dashboard. Run multiple AI receptionists under one account — one per location, brand, or department.
Conversation analytics
Call volume, answer rate, qualification rate, and outcomes per agent.
Multiple AI receptionists
Spin up agent per location, brand, or department. Each with its own number and prompt.
Caller memory
Returning callers are recognized; the AI remembers context from past calls.
Team alerts
Slack, email, and SMS alerts for hot leads, escalations, or specific intents.
How It Works
Live in under 3 days. Most businesses set up in a single afternoon.
Create your agent
Sign up and tell our AI Configurator about your business. It builds your agent in minutes.
Customize
Set your greeting, scripts, routing rules, calendar sync, and notification preferences.
Go live
Forward your business line to Dialzara. Your AI receptionist starts answering immediately.
Try Dialzara Free
Set up your AI receptionist in minutes and see what you've been missing.