# AI Call Routing: features, integrations, and pricing

> Canonical: https://dialzara.com/solutions/ai-call-routing  
> Summary: The AI answers, qualifies callers, and connects them directly to the right person with no hold time.

## Overview

AI call routing answers every call instantly, qualifies the caller, and transfers them directly to the right person on your team with no hold time. It can route by department, send urgent matters to a cell phone, and fall back to a transcribed voicemail when your team is unavailable.

> **Category:** Intelligent Call Transfers

## Who it's for

- Teams with multiple departments (sales, support)
- Businesses with on-call or after-hours staff
- Companies that need urgent calls escalated immediately

## What it does

- **Instant call transfers:** Qualifies and connects callers directly to your team with no hold music.
- **Caller pre-qualification:** Asks for name, company, reason, and urgency before routing.
- **Multiple destinations:** Routes sales to sales, support to tech, and urgent matters to a cell phone.
- **Custom transfer messages:** Customize what the AI says before initiating each transfer.
- **Spam filtering built in:** Screens and blocks robocalls so only real customers get through.
- **Voicemail fallback:** Sends a transcribed message via SMS or email if the team does not answer.
- **24/7 routing:** Works around the clock for on-call staff or department voicemails.
- **Human on request:** Honors a caller request to speak with a person immediately.

## How it works

1. **Enable transfers:** Turn on Transfer Calls in the dashboard actions. _(1 min)_
2. **Add numbers:** Enter phone numbers for different routing needs. _(2 min)_
3. **Write messages:** Customize pre-transfer messages for each destination. _(2 min)_

## Integrations

- SMS
- Email

## Pricing

- **Starting price:** $29/month
- **Model:** Included with Dialzara plans

## Related solutions

- [AI Receptionist](https://dialzara.com/solutions/ai-receptionist)
- [AI Answering Service](https://dialzara.com/solutions/ai-answering-service)
- [AI Appointment Scheduling](https://dialzara.com/solutions/ai-appointment-scheduling)

## Frequently asked questions

### How does AI call routing work with Dialzara?

When a caller requests to speak with someone specific or your AI determines they need to be transferred, it connects them directly to your designated number. The AI can ask qualifying questions first—like the caller's name and reason for calling—before initiating the transfer. Once connected, the caller speaks directly with your team member.

### Can I set up multiple transfer destinations?

Yes! You can configure as many transfer numbers as you need. For example, route sales inquiries to your sales team, support questions to tech support, and urgent matters to your cell phone. Each transfer destination can have its own custom announcement message.

### What does the AI say before transferring a call?

You write the exact message you want your AI to say before initiating the transfer. For example: 'I'll connect you with our sales team right now. Please hold for just a moment.' This keeps the caller informed and sets expectations for the connection.

### Does the AI screen callers before transferring?

Absolutely. Your AI can ask qualifying questions before deciding whether to transfer. It gathers the caller's name, company, reason for calling, and any other details you specify. This pre-qualification saves your team time by filtering out spam calls and ensuring only relevant callers get through.

### What happens if the person I'm transferring to doesn't answer?

If the transfer destination doesn't pick up, the caller goes to voicemail. The voicemail is transcribed and sent to you via SMS and email, so you never miss important messages even when you're unavailable.

### How quickly can I set up call transfers?

Setting up call transfers takes just a few minutes. In your Dialzara dashboard, enable the 'Transfer Calls' option, enter the phone number you want calls routed to, and write your custom transfer message. That's it—your AI will start routing calls immediately.

### Can callers request to be transferred to a live person?

Yes. If a caller asks to speak with a human or requests to be transferred, your AI will comply and initiate the transfer to your designated number. You have full control over how your AI handles these requests.

### Is there any limit to how many calls can be transferred?

No limits. Your AI can handle unlimited concurrent calls and transfer as many as needed. Whether you receive 5 calls or 500 in an hour, each one can be intelligently routed to the right person on your team.