# AI Call Screening: features, integrations, and pricing

> Canonical: https://dialzara.com/solutions/ai-call-screening  
> Summary: Blocks spam automatically and qualifies callers with custom questions so only the right calls get through.

## Overview

AI call screening blocks known spam numbers automatically and greets real callers with qualifying questions you define. After screening, the AI transfers qualified callers, takes a detailed message, or politely ends calls that do not meet your criteria — keeping your phone quiet from unwanted calls around the clock.

> **Category:** Spam Blocking & Qualification

## Who it's for

- Businesses overwhelmed by spam and robocalls
- Teams that want to qualify leads before they connect
- Anyone who only wants relevant calls to come through

## What it does

- **Automatic spam blocking:** Known spam numbers are blocked automatically before reaching the AI.
- **Custom qualifying questions:** Define questions for name, company, budget, timeline, and more.
- **Fully customizable via prompt:** A prompt editor controls criteria, questions, and outcomes.
- **Caller intent detection:** Identifies the purpose of the call (sales, support, etc.) and responds accordingly.
- **Blocked caller list:** Manually add persistent unwanted numbers.
- **Flexible outcomes:** Transfers to your team, takes a detailed message, or ends the call politely.
- **Detailed message taking:** Captures information for later review when criteria are not met.
- **24/7 protection:** Works around the clock so your phone stays quiet from unwanted calls.

## How it works

1. **Create your AI:** Spam blocking is enabled by default from day one. _(3 min)_
2. **Customize screening:** Define qualifying questions and the info to collect in the prompt editor. _(5 min)_
3. **Define outcomes:** Set what happens after screening — transfer, message, or end. _(2 min)_

## Integrations

- SMS
- Email

## Pricing

- **Starting price:** $29/month
- **Model:** Included with Dialzara plans
- **Notes:** 7-day free trial available.

## Related solutions

- [AI Receptionist](https://dialzara.com/solutions/ai-receptionist)
- [AI Call Routing](https://dialzara.com/solutions/ai-call-routing)
- [AI Answering Service](https://dialzara.com/solutions/ai-answering-service)

## Frequently asked questions

### How does AI call screening work?

Your AI receptionist asks callers qualifying questions and identifies their intent before taking action. You customize the screening criteria in your agent's prompt editor—decide what questions to ask, what information to collect, and what happens based on the caller's responses.

### Does it block spam and robocalls?

Yes! Dialzara automatically blocks known spam numbers before they ever reach your AI. This happens silently in the background—no setup required. Your phone stops ringing from telemarketers and robocalls immediately.

### Can I block specific callers?

Yes, you can add numbers to your blocked caller list. Once blocked, those numbers won't be able to reach your AI receptionist. This is useful for persistent unwanted callers that get through initial spam detection.

### What qualifying questions can I ask?

Any questions you want! You control this entirely through your agent's prompt. Common examples include asking for the caller's name, company, reason for calling, budget, timeline, or any other qualifying criteria specific to your business.

### What happens after a call is screened?

You decide. Configure your AI to transfer qualified callers to your team, take a detailed message for follow-up, or politely end calls that don't meet your criteria. All outcomes are customizable in your agent's prompt.

### Can screening criteria be different for different situations?

Yes. Your agent's prompt can include conditional logic—different questions for different caller intents, varying responses based on time of day, or custom handling for specific scenarios. You have full control over the screening flow.

### How do I set up call screening?

Call screening is configured through your agent's prompt editor. Simply describe the qualifying questions you want asked, the information you need collected, and what should happen based on the caller's responses. Changes take effect immediately.

### Is there a whitelist for approved callers?

Currently, Dialzara supports a blocked caller list but not a whitelist. All callers go through your configured screening process. However, you can train your AI to recognize and handle repeat callers or specific scenarios through prompt customization.