# AI SMS Agent: features, integrations, and pricing

> Canonical: https://dialzara.com/solutions/sms-agent  
> Summary: A two-way AI texting agent that answers in seconds, books appointments, and qualifies leads.

## Overview

An AI SMS agent answers texts in under five seconds and holds real conversations over days or weeks. It shares the same business knowledge base as your AI receptionist, qualifies leads, books appointments, hands off to a human with full context, and includes mandatory 10DLC A2P registration.

> **Category:** Two-Way AI Text Messaging

## Who it's for

- Businesses that get inbound texts and missed-call texts
- Teams qualifying and booking leads over SMS
- Companies needing compliant 10DLC business texting

## What it does

- **Two-way SMS conversations:** Replies in seconds with full context over days or weeks.
- **10DLC A2P registration built in:** Compliance filing is handled with The Campaign Registry.
- **Calendar-aware booking:** Checks Google or Outlook and confirms bookings in-thread.
- **Voice ↔ SMS handoff:** Auto-texts missed calls and can place outbound calls from a text thread.
- **Human handoff with full context:** Triggers a human takeover by keyword or intent with full history.
- **Multilingual replies:** Detects and replies in 10+ languages automatically.
- **CRM and webhook sync:** Flows data to a CRM via native tools, Zapier, or Make.
- **24/7 instant response:** Average reply latency under 5 seconds.

## How it works

1. **Register 10DLC A2P:** Submit business info for brand and campaign filing. _(3 min + review)_
2. **Get an SMS-enabled number:** Buy a US local or toll-free number, or port an existing line. _(2 min)_
3. **Train and connect:** Inherits the voice knowledge base; set handoff rules. _(10 min)_

## Integrations

- 10DLC / The Campaign Registry
- Google Calendar
- Outlook
- CRM
- Zapier
- Make
- Webhooks

## Pricing

- **Starting price:** $19/month
- **Model:** Monthly subscription plus per-message usage
- **Notes:** $0.05 per AI message. Phone numbers: $3/mo (US local), $5/mo (toll-free).

## Related solutions

- [AI Receptionist](https://dialzara.com/solutions/ai-receptionist)
- [AI Website Chatbot](https://dialzara.com/solutions/website-chatbot)

## Frequently asked questions

### What is an AI SMS agent?

An AI SMS agent is a two-way text-message assistant that answers customer texts, qualifies leads, books appointments, and hands off to a human or your AI receptionist when needed. As of 2026, Dialzara's SMS agent is trained on your business context, so callers and texters get consistent answers.

### How much does the AI SMS agent cost?

$19/month platform fee plus $0.05 per AI message (inbound or outbound). SMS carrier fees are passed through at $0.0083 per segment. A standard SMS segment is 160 characters; longer messages count as multiple segments. There is no contract — cancel anytime.

### Do you handle 10DLC A2P registration?

Yes. Dialzara walks you through 10DLC A2P brand and campaign registration with The Campaign Registry so your business can send compliant application-to-person SMS on US networks. Approval typically takes a few business days.

### Can the AI SMS agent book appointments?

Yes. The SMS agent can check live calendar availability through your connected Google or Outlook calendar, propose times, and confirm a booking — all over text. Calendar integrations are shared with the voice agent.

### Can SMS conversations hand off to a human?

Yes. You can set keywords, intents, or time-of-day rules that pause the AI and route the conversation to a teammate's phone or shared inbox. The full conversation history is included so the human has context.

### Does the SMS agent integrate with my CRM?

Yes. Conversations and lead data sync to your CRM through native integrations or via Zapier/Make/webhook. Every inbound and outbound SMS, plus AI-extracted fields like name, intent, and appointment time, is captured.

### Can I send outbound SMS campaigns?

The SMS agent is conversational, not a bulk-blast tool. It is designed to send transactional and one-to-one messages — appointment reminders, follow-ups, two-way replies. Large promotional broadcasts are not supported, which keeps you compliant with 10DLC rules.

### How does the SMS agent share data with the AI receptionist?

Both agents are configured from your business context and live in one Dialzara account, so you manage voice and SMS together without juggling two vendors. Running voice + SMS on a single platform also keeps reporting, billing, and number management in one place.