What is an AI SMS agent?

An AI SMS agent is a two-way text-message assistant that answers customer texts, qualifies leads, books appointments, and hands off to a human or your AI receptionist when needed. As of 2026, Dialzara's SMS agent is trained on your business context, so callers and texters get consistent answers.

How much does the AI SMS agent cost?

$19/month platform fee plus $0.05 per AI message (inbound or outbound). SMS carrier fees are passed through at $0.0083 per segment. A standard SMS segment is 160 characters; longer messages count as multiple segments. There is no contract — cancel anytime.

Do you handle 10DLC A2P registration?

Yes. Dialzara walks you through 10DLC A2P brand and campaign registration with The Campaign Registry so your business can send compliant application-to-person SMS on US networks. Approval typically takes a few business days.

Can the AI SMS agent book appointments?

Yes. The SMS agent can check live calendar availability through your connected Google or Outlook calendar, propose times, and confirm a booking — all over text. Calendar integrations are shared with the voice agent.

Can SMS conversations hand off to a human?

Yes. You can set keywords, intents, or time-of-day rules that pause the AI and route the conversation to a teammate's phone or shared inbox. The full conversation history is included so the human has context.

Does the SMS agent integrate with my CRM?

Yes. Conversations and lead data sync to your CRM through native integrations or via Zapier/Make/webhook. Every inbound and outbound SMS, plus AI-extracted fields like name, intent, and appointment time, is captured.

Can I send outbound SMS campaigns?

The SMS agent is conversational, not a bulk-blast tool. It is designed to send transactional and one-to-one messages — appointment reminders, follow-ups, two-way replies. Large promotional broadcasts are not supported, which keeps you compliant with 10DLC rules.

How does the SMS agent share data with the AI receptionist?

Both agents are configured from your business context and live in one Dialzara account, so you manage voice and SMS together without juggling two vendors. Running voice + SMS on a single platform also keeps reporting, billing, and number management in one place.

Two-way AI text messaging

AI SMS Agentfor Your Business

An AI SMS agent that answers texts in seconds, books appointments, qualifies leads, and is trained on your business context alongside the rest of your Dialzara stack. Starts at $19/month plus $0.05 per AI message, with 10DLC registration handled for you.

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10DLC A2P handled Shares voice knowledge base Cancel anytime

$19

Starting monthly fee

$0.05

Per AI message

<5s

Avg reply latency

10+

Languages supported

Customers expect a text reply — fast.

As of 2026, most prospects would rather text a business than sit on hold. If you don't reply within minutes, they move on. But staffing a 24/7 SMS inbox is impractical for most small teams.

Dialzara's AI SMS agent answers in under five seconds, holds real conversations, qualifies leads, and books appointments straight into your calendar. When a human needs to step in, the agent hands off with full conversation context.

Because SMS, voice, and chat all run on the same Dialzara platform, you manage every channel from one account and one bill — instead of stitching together separate vendors for voice, texting, and web chat.

Example exchange

Hey, do you have any availability tomorrow afternoon?

Yes — I have 1:30 PM, 3:00 PM, and 4:45 PM open. Which works best?

3pm please

Booked. You'll get a confirmation and a reminder 24 hours before. Anything else?

SMS Features

Conversational, compliant, and connected to the rest of your AI calling platform.

Two-way SMS conversations

Your AI replies in seconds, asks follow-up questions, and keeps full conversation context across days or weeks — not single-shot autoresponses.

10DLC A2P registration built in

We file your brand and campaign with The Campaign Registry. As of 2026, 10DLC is required for compliant business SMS on US carriers.

Calendar-aware booking

The SMS agent checks live Google or Outlook availability, proposes times, and confirms the booking right inside the text thread.

Voice ↔ SMS handoff

Missed a call? Your AI receptionist sends a follow-up text automatically. Texter wants to talk? The SMS agent can place an outbound call.

Human handoff with full context

Trigger a takeover by keyword, intent, or time of day. The teammate sees the entire AI conversation, not a fresh thread.

Multilingual replies

Replies in 10+ languages with automatic detection — no toggles, no menus. Same engine as the AI receptionist.

CRM and webhook sync

Every message, lead field, and appointment flows to your CRM through native integrations or Zapier/Make/webhook.

24/7 instant response

Average reply latency under 5 seconds, any hour of the day. Lead-response speed is one of the highest-leverage conversion factors in 2026.

Where SMS fits in

Most teams start with one of these four jobs.

Appointment booking & reminders

Customers text "book me Thursday" and the agent finds a slot, confirms, and sends a reminder 24 hours ahead.

Lead qualification

Asks budget, timeline, and project scope over text, then hands warm leads to a teammate or transfers to voice.

Missed-call follow-up

When the AI receptionist takes a message, the SMS agent texts back instantly with a booking link or qualifying questions.

After-hours coverage

Reply 24/7 even when the line is closed. Escalate urgent texts to an on-call teammate.

Live in 15 minutes

Plus carrier review time for 10DLC, which typically takes a few business days.

013 min + carrier review

Register 10DLC A2P

Submit your business info; we file brand + campaign registration with The Campaign Registry. As of 2026 this is required for US business SMS.

022 min

Get an SMS-enabled number

Buy a US local ($3/mo), US toll-free ($5/mo), or port your existing business line. The same number runs voice + SMS.

0310 min

Train and connect

The agent inherits your AI receptionist knowledge base. Connect your calendar and CRM, set handoff rules, and go live.

Built for service businesses

All 88+ industries

Law Firms Contractors Real Estate Medical Practices Auto Shops Home Services

SMS Agent FAQs

Add SMS to your AI calling stack

$19/month + $0.05 per AI message. Free trial. Same knowledge base as your AI receptionist.

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Comparing options?

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Voice + text platform comparison.

AI Appointment Scheduling

Calendar-aware booking across voice + SMS.

AI Receptionist

The 24/7 inbound voice agent that pairs with SMS.

Full feature map

Every capability — receptionist, outbound, SMS, chatbot.

AI Website Chatbot

Same brain, on your website.

Full pricing

Voice, outbound, SMS, and chat — all tiers.