Frequently Asked Questions

Dialzara's AI receptionist is best suited for small and mid-sized businesses that get a high volume of inbound calls. It can replace the need for a dedicated receptionist by fielding calls 24/7. Businesses that miss a lot of calls due to not having live receptionists benefit the most.

The AI receptionist understands and handles queries based on context and intent and can mirror your caller's conversational style, making it ideal for complex interactions across a wide range of scenarios.

Give your agent specific instructions for that scenario. For example: "If the caller asks something you can't answer, tell them you'll pass it to a specialist who will follow up." You can also enable live-call transfer to a human teammate on request.

Yes — recordings and transcripts are saved automatically and available in the call activity log.

The greeting is fully customizable. The flow can be trained from scratch by providing example conversations and real-time feedback during test calls.

Yes. As of 2026, Dialzara offers outbound voice agents for sales outreach, follow-ups, appointment reminders, and customer reactivation. Outbound plans start at $750/month for 1,500 contacts and are priced separately from inbound plans.

By contacts per month, not minutes. $750 / 1,500 contacts, $1,000 / 2,000 contacts, or $1,500 / 3,000 contacts. Higher-volume custom plans are available on request.

Yes. Inbound, outbound, SMS, and the website chatbot are all configured from your business context in one Dialzara account, so you set up FAQs, hours, services, and policies once and reuse them across channels.

Outbound calling is legal when you have the right consent and follow TCPA, DNC, and state-specific rules. Dialzara provides tooling — consent records, suppression lists, time-of-day rules — but you are responsible for your campaigns and contact lists.

A two-way text-message assistant that answers customer texts, qualifies leads, books appointments, and hands off to a human or your AI receptionist when needed. It is trained on your business context and managed in the same Dialzara account as your voice agent.

$19/month platform fee plus $0.05 per AI message. SMS carrier fees are passed through at $0.0083 per segment. No contract.

Yes. Dialzara files your 10DLC brand and campaign registration with The Campaign Registry so you can send compliant business SMS on US networks.

Yes. Trigger handoff by keyword, intent, or time of day. The full conversation history is included so the human has context.

An embeddable chat widget that answers questions, qualifies leads, and books appointments. It is trained on your business context and managed from the same Dialzara account as your AI receptionist and SMS agent.

$39/month standalone with unlimited sessions, or bundled free with any inbound voice plan (100 sessions/month included; $0.15 per additional session on bundled tier).

Paste one line of JavaScript before the closing </body> tag of your site. WordPress, Shopify, Webflow, Squarespace, and custom sites are supported.

Yes. It checks live calendar availability from Google or Outlook, proposes times, and confirms the booking inside the chat.

By included minutes per month: Lite $29 / 60 min, Pro $99 / 220 min, Plus $199 / 500 min, Business Elite $349 / 1,000 min. Overage rates decrease by tier, from $0.48/min on Lite to $0.35/min on Elite. All prices are current as of 2026.

Yes — a 7-day free trial on every voice plan. Cancel anytime.

No setup fees and no long-term contracts on any plan. Month-to-month billing with cancel-anytime.

Yes — annual pricing is available on inbound voice plans. Contact sales for current annual discount terms.

Google Calendar and Microsoft Outlook are supported natively. The AI checks live availability before proposing times and avoids double-bookings.

Yes. Native integrations cover popular CRMs, and you can connect anything else via Zapier, Make, or webhooks. Calls, texts, chat conversations, and AI-extracted lead fields all sync.

Yes. Number porting is free. You can also buy a new US local ($3/month) or US toll-free ($5/month) number from the dashboard.

The AI receptionist is typically live in under 30 minutes. SMS adds 10DLC carrier review time (a few business days). The website chatbot installs in about 10 minutes.

Upload FAQs, policies, and product info as business context. You can reuse the same business context to configure your AI receptionist, SMS agent, and website chatbot from one Dialzara account. Test calls let you correct mistakes in real time.

Yes. Multi-agent accounts are available on higher inbound plans — ideal for multi-location or multi-department businesses.

They sound essentially indistinguishable from a human receptionist in normal phone audio. Dialzara offers 30+ high-quality voices spanning male, female, and gender-neutral options across multiple accents — American, British, Australian, and more. Each voice is auditioned over real PSTN audio (not just studio playback), so what you preview is what your callers will actually hear. Most customers spend 5–10 minutes on the /voices page comparing options before settling on the one that best matches their brand.

Dialzara supports 10+ languages on voice, SMS, and the website chatbot, with automatic language detection on the very first turn of every conversation. Currently supported: English, Spanish, French, German, Portuguese, Italian, Dutch, Chinese (Mandarin), Japanese, and Korean. The same business context answers in whichever language the caller, texter, or chatter starts in — no separate setup or duplicate prompts needed per language.

Yes. If you run multiple AI receptionists under one account — common for multi-location, multi-department, or multi-brand businesses — each agent can have its own voice, accent, default language, tone of voice, and greeting. For example: a warm female voice for your wellness location and a more formal male voice for your law-firm intake line, both managed under one Dialzara dashboard and one billing relationship.

Yes. The AI detects the caller's language from their opening sentence and replies in that language for the rest of the call. If the caller switches languages partway through, the AI follows the switch automatically. The same auto-detection-and-switching behavior applies to inbound SMS conversations and the embeddable website chatbot — no need for separate phone numbers, chat widgets, or SMS keywords per language.

Dialzara is in production with 88+ industries and growing — including law firms, real estate brokerages, general contractors, dental offices, medical and chiropractic practices, auto repair shops, plumbers, HVAC, electricians, salons and spas, restaurants, property managers, insurance agencies, accounting firms, home cleaning, pest control, and dozens more. Each industry has its own dedicated page with starter prompts, common call types, sample call flows, and case-study-style examples tailored to that vertical, so onboarding never starts from a blank slate.

Yes. Every industry page on Dialzara.com ships with a starter prompt template, a "common questions callers ask" list, recommended call-routing rules, and a sample knowledge-base outline (services, hours, payment options, FAQs). Use the template as a baseline, paste it into your agent during onboarding, then customize the wording, services, and pricing to match your business. Most teams have the prompt production-ready in under 30 minutes.

Yes — this is one of the most-used features in trades, healthcare, and legal. Configure the AI to recognize emergency intents (after-hours plumbing leaks, urgent medical concerns, legal arrests or accidents, broken HVAC in extreme weather) and immediately escalate via warm transfer to an on-call teammate's mobile, while routing routine inquiries to appointment booking, voicemail, or a callback queue. You can set different emergency rules per time-of-day, per day-of-week, or per agent.

Absolutely — small teams are our sweet spot. The majority of Dialzara customers are 1–10 person businesses. Solo operators (contractors, attorneys, real estate agents, fitness coaches) use the AI receptionist as their only front desk and never miss a lead while on a job site or with a client. Small teams use it to cover after-hours, lunch breaks, overflow during peak hours, and to free up the owner or office manager from constantly fielding the phone. Plans start at $29/mo with no per-seat fees.

Call recordings, transcripts, AI-extracted lead data, SMS conversations, and chatbot transcripts are stored encrypted in access-controlled US data centers. Each customer controls their own retention window from the dashboard — common settings are 30, 90, or 365 days, with longer or shorter retention available on request. Access to your data is gated by per-user role permissions (owner, manager, agent, read-only), and all sensitive actions are logged in an audit trail you can review at any time.

Outbound voice and business SMS in the US are governed by TCPA, the National Do-Not-Call Registry, state-level mini-TCPA laws, and 10DLC A2P registration rules. Dialzara provides the tooling you need to operate within those rules — consent records, suppression lists, configurable time-of-day and time-zone rules, automated 10DLC brand and campaign registration with The Campaign Registry, and DNC filtering. You remain responsible for the campaigns you run, the consent you collect, and the contact lists you upload, but the platform is built to make compliant operation the default path.

If your business has industry-specific compliance requirements — for example, a healthcare practice that handles patient health information, a financial services firm subject to GLBA, or a legal practice with confidentiality obligations — please contact sales before going live. We will scope a regulated-use configuration for your account, walk through the specific data flows in your use case, and clarify in writing what is and is not supported on each plan tier before you commit. We do not make blanket public certification claims that we have not specifically validated for your workflow.

You do. Recordings, transcripts, AI-extracted lead data, SMS conversation history, and chatbot conversation history belong to your account. You can export them at any time from the dashboard (CSV or JSON) or programmatically via the API, and you can delete individual records, bulk-delete by date range, or close the account and have all associated data purged on request. Dialzara does not sell or share customer call/message data with third parties for advertising or model training.

Yes. Agencies, marketing consultancies, telcos, and software platforms can resell the full Dialzara AI calling platform — inbound voice, outbound voice, AI SMS, and the website chatbot — under their own brand. The white-label program includes a multi-tenant dashboard, custom logo and color theming, your own subdomain, custom partner pricing, and a dedicated partner support contact. Apply on the /whitelabel page or contact sales directly for partner-specific wholesale rates.

Yes — and most do. The strongest agency offers we see bundle all four Dialzara products into a single monthly retainer for the end client (typically $1,500–$5,000/mo depending on volume), with the agency handling onboarding, prompt-writing, integrations, ongoing optimization, and tier-1 support. Custom per-partner pricing is available, and the partner can decide how to package and price the bundle to their own customers (per-channel, all-in retainer, or hybrid).

Partner margins depend on volume, the bundle you sell, and the value-add services you wrap around the platform. Most agencies mark Dialzara up 2–4× on top of their wholesale rate when bundling setup, prompt-writing, CRM integration, training, and an ongoing managed retainer. Higher-volume partners get progressively better wholesale rates as monthly committed spend grows. Contact sales for current wholesale pricing tiers and an estimate based on your expected volume.

Yes. The partner dashboard is built for agencies running dozens or hundreds of end-client tenants from a single login. From one screen you can create new tenants, apply your branding, provision per-client phone numbers, upload per-client knowledge bases, configure per-client SMS A2P campaigns, deploy chatbot installs, view consolidated usage and billing across the whole book, and grant scoped access to teammates who only need to see specific clients.