# AI Answering Service for Law Firms > Canonical: https://dialzara.com/industries/law-firms > Summary: AI answering service for law firms with 24/7 intake, rule-based routing, messages, and calendar booking. See example call flows, limits, and sources. ## AI Answering Service for Law Firms That Need Reliable Intake Configure Dialzara to answer calls 24/7, collect caller-provided intake details, route urgent matters, and book consultations under your firm’s rules. ## The problem you face every day ### In Court and Depositions, Clients Can't Wait Calls can arrive while attorneys and staff are in court, depositions, or client meetings. After-hours inquiries may otherwise wait in voicemail until someone is available to respond. ### Case-Winning Calls Lost to Voicemail When the phone cannot be answered, your team has to choose between interrupting legal work and returning a growing queue of messages later. ### Justice Shouldn't Depend on Phone Availability No one in a legal crisis should feel abandoned because their attorney was busy helping someone else. ## We understand your world Law-firm intake has little room for improvisation. Dialzara can follow firm-approved questions and routing rules around the clock, while your team retains responsibility for legal advice, conflict checks, deadlines, and accepting a representation. ### By the numbers - **24/7** — AI answering availability ## Two paths forward ### With Dialzara - Caller-provided intake details are collected using questions your firm approves - Urgent calls can follow your escalation rules when an approved recipient is available - Consultations can be offered from connected calendar availability - Messages and call summaries can be delivered to your team for review - Attorneys and staff retain control of conflicts, legal advice, and engagement decisions ### Without Dialzara - Unanswered calls remain in voicemail until staff can respond - Intake details may be incomplete when callers leave short messages - After-hours routing depends on a person monitoring the phone - Staff may spend time replaying messages and gathering missing details - Urgent and routine inquiries may enter the same callback queue ## Built for the Demands of Legal Practice Configure intake questions, notifications, transfers, and calendar booking for your practice. Dialzara supports the workflow; it does not provide legal advice or replace attorney review. ### Firm-Approved Intake Questions Collects caller-provided contact details, matter type, and other facts using the questions your firm configures. ### After-Hours Intake Answers calls outside office hours and records the details your team has chosen to request. ### Rule-Based Escalation Attempts a transfer under your priority rules when an approved recipient is available; otherwise it can take a message. ### Controlled Information Collection Keeps the conversation within your approved intake script. Your firm controls access, retention, supervision, and follow-up. ### Practice-Area Routing Routes callers by the matter categories and destinations your firm defines. ### Consultation Scheduling Offers available consultation times from a supported connected calendar. Your team still completes conflict review and decides whether to accept the matter. ## How Dialzara Transforms Your Legal Practice ### 24/7 Answering Dialzara's virtual receptionist for law firms operates 24/7/365 so clients can reach your office around the clock, even after business hours. ### Capture client intake and case details Train your AI receptionist to gather case details and qualify your callers to prepare your team for initial consultations. ### Receive call summaries and transcripts Review the call summary, recording, and transcript delivered after a handled call. Your team should verify important names, dates, contact details, and technical or legal information before relying on them. ## Configure Your Law-Firm Answering Workflow Setup time depends on the intake questions, routing rules, calendar, and integrations your firm needs. 1. **Define the Intake Boundary** — Choose what the agent may ask, what it must not discuss, and when it should stop and take a message. 2. **Configure Firm Rules** — Add practice areas, approved answers, routing contacts, hours, and notification preferences. 3. **Connect and Test** — Forward the appropriate line and run test calls for new leads, existing clients, urgent matters, and unavailable recipients. 4. **Review and Refine** — Your firm reviews call handling and updates questions, permissions, and escalation rules as needed. ## Questions About AI Intake for Law Firms ### Can Dialzara clear a conflict of interest? No. Dialzara can collect caller-provided names and matter details for your team, but the law firm must run and evaluate its own conflict check before discussing representation or booking where firm policy requires prior review. ### Does Dialzara give legal advice or create an attorney-client relationship? No. Configure the agent to collect approved intake facts, provide firm-approved administrative information, and route or take a message. Your lawyers control legal advice, deadlines, engagement decisions, and required disclaimers. ### What should we review before sending client information through the service? Review Dialzara’s current privacy terms and controls, limit collection to information your workflow needs, set appropriate access and retention rules, and evaluate the professional-conduct rules that apply in your jurisdictions. ABA Model Rules 1.6 and 5.3 are linked in the sources section below as general starting points, not jurisdiction-specific legal advice. ### What happens with an after-hours urgent call? You define the categories and approved contacts. The agent can attempt a transfer or send a notification under those rules. A transfer is not guaranteed: it depends on your plan, configuration, and an available recipient. ### Can it schedule consultations? It can offer times from a supported connected calendar using the availability rules you configure. If your firm requires a conflict check first, configure the workflow to take a message rather than confirm a consultation. ## Get started [Explore Legal Call Handling](https://dialzara.com/pricing)