AI answering service for MSPs & IT companies
Dialzara is an AI answering service for MSPs and IT companies that helps you capture every support ticket and emergency call 24/7.
Why MSPs and IT companies choose Dialzara's AI answering service
Dialzara provides a customizable, AI-powered answering service for MSPs and IT companies, ensuring every support request is captured and every emergency is handled professionally 24/7.
Ticket Creation
Automatically create support tickets with detailed issue descriptions and client information.
24/7 Tech Support
Provide round-the-clock technical support coverage for your clients' critical systems.
Emergency Escalation
Instantly identify and escalate critical IT emergencies to your on-call technicians.
Issue Triage
Automatically triage support requests based on urgency and impact levels.
Basic Troubleshooting
Provide initial troubleshooting guidance for common IT issues and problems.
Client Communication
Maintain professional communication with clients while collecting detailed issue information.
How can our AI answering service benefit your MSP or IT company?
Dialzara's AI answering service helps you provide better client support, handle emergencies efficiently, and scale your IT services.
Never miss a critical IT emergency
When servers go down or networks fail, every minute counts. Your AI receptionist can immediately identify critical issues and route emergency calls to your on-call technicians, ensuring rapid response times and minimal downtime for your clients.
- Identify server outages and network failures
- Route emergencies to available technicians
- Provide immediate status updates to clients
Streamline support ticket creation and management
Your AI receptionist can automatically create detailed support tickets with client information, issue descriptions, and priority levels. This ensures nothing falls through the cracks and your team can focus on resolution rather than data entry.
- Collect detailed problem descriptions
- Assign priority levels automatically
- Integrate with your ticketing system
Provide professional first-line support
Your AI receptionist can handle initial troubleshooting for common IT issues, providing immediate value to your clients while collecting information for your technical team. This improves client satisfaction and reduces workload on your engineers.
- Guide clients through basic troubleshooting
- Resolve simple issues immediately
- Collect diagnostic information for escalation
Create your MSP AI receptionist
Ready in minutes, working 24/7
Set up
Create an account and configure your AI receptionist with your service offerings, client information, and escalation procedures specific to your MSP business.
Choose voice & number
Select from over 40 different realistic voices for your AI receptionist, and get a dedicated local or toll-free phone number included with your plan.
Train & refine
Upload your knowledge base, troubleshooting guides, and client procedures. Train your AI to handle common IT issues and create detailed support tickets.
Go live
Integrate with your existing phone system and ticketing platform. Your AI receptionist immediately starts handling support calls and creating tickets 24/7.
Start free trial →Frequently Asked Questions
Can the AI integrate with our existing ticketing system?
Yes, Dialzara can integrate with popular ticketing systems like ServiceNow, Freshdesk, Zendesk, and ConnectWise. This ensures all support requests are automatically logged and tracked within your existing workflow.
How does the AI handle different client configurations?
Your AI receptionist can be configured with client-specific information including network configurations, software versions, and escalation procedures. This ensures each client receives personalized support that matches their specific setup and requirements.
Can the AI provide basic troubleshooting guidance?
Absolutely. Your AI receptionist can guide clients through common troubleshooting steps for network issues, software problems, and hardware concerns. This can resolve simple issues immediately and collect diagnostic information for more complex problems.
How does the AI prioritize support requests?
Your AI can automatically assign priority levels based on issue type, affected systems, and client SLA requirements. Critical issues like server outages are immediately escalated, while routine requests are properly categorized for normal processing.
What about after-hours emergency support?
Your AI receptionist provides 24/7 coverage, immediately identifying true emergencies and routing them to your on-call technicians. Non-critical issues are logged for next-business-day handling, ensuring your team isn't unnecessarily disturbed.
Is there a free trial?
Yes, we offer a 7-day free trial so you can experience how Dialzara's AI receptionist handles your MSP support calls before committing to a subscription. During the trial, you'll have full access to all features and integrations.
Try our MSP AI answering service for free
Join hundreds of MSPs and IT companies using Dialzara - an AI answering service that never misses a critical support call. Try it free for seven days.