My AI Front Desk vs Upfirst
An honest comparison of My AI Front Desk and Upfirst for AI phone answering. Find out which service fits your business best.
Quick Overview
My AI Front Desk is ai receptionist for small businesses and solopreneurs. Upfirst is ai answering service and virtual receptionist for small businesses. Both serve the AI phone answering space, but they differ in pricing, features, and target audience.
My AI Front Desk vs Upfirst: At a Glance
My AI Front Desk
AI-First
Best for: Solopreneurs and small service businesses like salons, contractors, and tutors
Upfirst
AI-First
Best for: Small businesses, solopreneurs, and service professionals needing budget-friendly 24/7 call coverage
My AI Front Desk vs Upfirst: Feature Comparison
See how these two services compare on key features.
| Feature | My AI Front Desk | Upfirst |
|---|---|---|
| AI Call Handling | Yes | Yes |
| Appointment Booking | Unknown | Yes |
| Lead Capture | Yes | Yes |
| Call Recording | Yes | Yes |
| Call Transfers | Yes | Yes |
| SMS Notifications | Yes | Yes |
| Bilingual Support | No | Yes |
| HIPAA Compliance | No | No |
| Zapier Integration | Unknown | Yes |
| Dedicated Phone Number | Yes | Yes |
| Custom AI Training | Yes | Unknown |
| Spam Filtering | Unknown | Yes |
| Quick Setup | Yes | Yes |
Pricing Comparison
How My AI Front Desk and Upfirst compare on cost.
My AI Front Desk Pricing
Tiered monthly pricing with minutes included
$99/month (Starter)
Starter: $99/mo
200 minutes included, 2 text/transfer/ticket actions, 10-page knowledge base, no booking workflows, no non-English support, no Zapier/API
Growth: $149/mo
300 minutes included, 6 text/transfer/ticket actions, 20-page knowledge base, booking workflows, non-English support, no Zapier/API
Enterprise: Custom pricing
Volume discounts, unlimited actions, Zapier & API integrations, SAML/SSO, dedicated support, outbound calling
Annual billing saves 20% (Starter: $79/mo, Growth: $119/mo). Overages are $0.12 per additional minute. Starter plan lacks booking workflows, non-English support, time controls, and Zapier/API integrations. Zapier and API integrations are only available on Enterprise plans. Parallel calls limited to 2 on Starter and 4 on Growth. Call log retention is limited to 50 on Starter and 100 on Growth.
Upfirst Pricing
Per-call pricing with monthly tiers
$24.95/month (Starter)
Starter: $24.95/mo
30 calls included, $1.50 per additional call, all features included
Premium: $59.95/mo
90 calls included, $1.00 per additional call, all features included
Pro: $159.95/mo
300 calls included, $0.75 per additional call, all features included
Scale: $299/mo
600 calls included, $0.70 per additional call, all features included
Annual billing saves 20% (Starter: $20/mo, Premium: $48/mo, Pro: $128/mo, Scale: $240/mo). Per-call pricing — you pay the same whether a call is 30 seconds or 10 minutes. Spam calls, calls under 15 seconds, and pocket dials are not counted. 14-day free trial with no credit card required.
Strengths & Weaknesses
My AI Front Desk
Strengths
- Multiple AI models to choose from (GPT-4, Claude, Grok)
- 100+ premium voice options for customization
- Affordable annual pricing at $79/mo for Starter
- Low overage rate at $0.12 per additional minute
- Trusted by 10,000+ businesses
Weaknesses
- Starting price of $99/month — more than 3x Dialzara's $29/month
- Key features locked behind higher tiers: no booking workflows, no non-English support, and no time controls on Starter ($99/mo)
- Zapier and API integrations only available on Enterprise plans — not accessible to most small businesses
- No HIPAA compliance — not suitable for healthcare or regulated industries
- Limited call log retention: 50 calls on Starter, 100 on Growth — logs get deleted
Upfirst
Strengths
- Low starting price at $24.95/month — one of the cheapest AI answering services
- Most features included on every plan — minimal upselling or tier-gating
- 35+ language support on all plans
- Per-call pricing means longer calls don't cost more
- Spam calls, pocket dials, and calls under 15 seconds are not billed
Weaknesses
- Only 30 calls included on the $24.95/mo Starter plan — businesses with moderate call volume will quickly exceed this
- Per-call pricing can be expensive for short calls — a 30-second call costs the same as a 10-minute call
- Overage costs add up quickly at $1.50 per additional call on Starter
- No HIPAA compliance — not suitable for healthcare or regulated industries
- Basic integrations compared to more robust platforms
Looking for a Better Option? Try Dialzara
While My AI Front Desk and Upfirst each have their strengths, Dialzara offers a purpose-built AI answering service starting at just $29/month with features that both services charge more for — including bilingual English/Spanish support, appointment booking, call transfers, HIPAA compliance, and Zapier integration on every plan.
Flat pricing with 60 minutes included. No per-user charges.
Enter your website URL and your AI agent is ready to go.
Healthcare-ready on all plans, starting at $29/month.
My AI Front Desk vs Upfirst: FAQ
Common questions about the differences between My AI Front Desk and Upfirst.