AI phone answering service for MSP & IT companies
Boost efficiency and customer satisfaction with an AI phone answering service that handles calls, creates tickets, prioritizes issues, and ensures 24/7 availability for MSP & IT companies.
Why msps & it companies choose Dialzara's AI answering service
Cost-effective
Get first-rate phone answering service from an AI receptionist that actually knows and cares about your business, without the price tag of hiring in-house staff.
Customizable
Train your AI receptionist to fit your needs. Whether it's answering common questions, opening/updating tickets, or taking everyday messages, Dialzara's virtual AI answering service is perfect for managed service providers and IT companies.
Available 24/7
Never worry about missing calls again. Our AI receptionist is available around the clock and can handle multiple calls simultaneously.
Increased productivity
Free up your time to focus on projects, manage client relationships, and make strategic decisions for your business.
Scalable
Whether you're a one-man show or an established MSP, our AI answering service can be tailored to your business with ease.
Happier callers
Make sure every client always reaches a helpful assistant and enhance your customer service.
How can our AI answering service benefit your msps & it companies business?
Professional AI phone answering for MSP and IT companies. Handle help desk tickets, client support calls, and emergency technical support 24/7.
Answer calls any time of day
When you send a caller to voicemail, it doesn't send the right message. With Dialzara's AI answering service, you can be available 24/7 and give your callers a better customer experience.
Automate routine phone calls, capture crucial information, and transfer callers to the right point of contact
Answering the phone or not can make the difference between keeping a client or letting them go to a competitor. With an AI answering service on your side, your callers never have to wait. Train your AI receptionist to qualify leads and collect important information. Easily pass this info to your CRM with our integrations.
Take messages with 99.8% transcription accuracy
Nobody wants to spend time after a long day listening to voicemails. Our AI receptionist asks the right questions, takes notes on the call, and emails or texts you an easy to read summary, as well as a full call recording and transcription for every call so you can prioritize followups.
Create your MSP or IT service business AI receptionist
Ready in minutes, working 24/7
Set up
Create an account and connect your existing business phone number or use the included dedicated number for your AI virtual receptionist. Dialzara seamlessly integrates with your current phone setup.
Train your AI
Give your AI agent information about your services, ticketing processes, and emergency procedures. Create tailored scripts for different types of calls and specify what you do and don't want your AI agent to say.
Test & refine
Live chat with your agent and place test calls to understand how your AI is handling inquiries. Use the information gathered to modify your AI's knowledge base, refine training, and further optimize call handling processes.
Go live
Set up call forwarding to have your AI receptionist immediately begin fielding calls, capturing qualified leads, and giving you back your time. Our AI answering service is on call 24/7 so you never miss an opportunity.
Frequently Asked Questions
How does the AI integrate with our PSA or ticketing system?
Dialzara integrates with popular PSA and ticketing systems like ConnectWise, Autotask, ServiceNow, and Zendesk. The AI can create new tickets, update existing ones, and categorize issues according to your predefined workflows. This integration means support tickets are created instantly and automatically routed to the appropriate technician or team.
Can the AI receptionist prioritize calls based on SLAs?
Yes, your AI receptionist can be configured to recognize client names, SLA tiers, and critical terms to appropriately prioritize calls. For example, it can identify VIP clients or mission-critical systems and immediately escalate these calls according to your predefined protocols, ensuring you meet your service level agreements.
How does the AI handle technical troubleshooting calls?
While the AI isn't designed to perform deep technical troubleshooting, it can collect detailed information about issues (error messages, affected systems, recent changes) and guide callers through basic diagnostic steps you provide. For complex problems, it creates well-documented tickets with all relevant details so your technicians can start troubleshooting immediately.
Can the AI handle after-hours emergency support?
Absolutely. Your AI receptionist can be programmed with specific protocols for after-hours emergencies. It can identify true emergencies based on your criteria, alert on-call technicians through multiple channels (SMS, email, push notifications), and provide clients with appropriate escalation information while ensuring your team gets notified about urgent matters.
How does the AI handle new sales inquiries versus support calls?
Your AI receptionist can distinguish between support requests and sales inquiries based on the conversation context. For sales calls, it can collect qualified lead information, schedule consultations with your sales team, and provide basic service information. This ensures sales opportunities don't get lost in the support queue and receive the appropriate follow-up.
Is there a free trial?
Yes, we offer a 7-day free trial so you can experience how Dialzara's AI receptionist handles your MSP's calls before committing to a subscription. During the trial, you'll have full access to all features and customization options.
Try our msps & it companies AI answering service for free
Join hundreds of other companies using Dialzara - an AI answering service for MSPs that picks up the phone when you can't. Try it free for seven days.