Question 1

What is the main difference between Dialzara and Ruby?

Accepted Answer

The fundamental difference is that Dialzara uses AI technology to handle calls, while Ruby uses live human receptionists. This difference drives everything else: Dialzara starts at $29/month with 60 minutes because AI is efficient and scalable. Ruby starts at $250/month for just 50 minutes because you're paying for trained human labor. Both offer 24/7 coverage, bilingual support, and HIPAA compliance — but at very different price points.

Question 2

Is Ruby more expensive than Dialzara?

Accepted Answer

Yes — significantly. Ruby's cheapest plan is $250/month for 50 minutes of receptionist time, which works out to $5.00 per minute. Dialzara starts at $29/month with 60 minutes included. That means Ruby costs more than 8x as much as Dialzara at the entry level, and you actually get fewer minutes. Ruby's 200-minute plan ($720/month) costs nearly 25x what Dialzara charges for a similar amount of call handling time.

Question 3

Does Ruby use AI or real people?

Accepted Answer

Ruby primarily uses live, U.S.-based human receptionists enhanced with AI tools like call transcription and sentiment analysis. The AI assists the human receptionists but doesn't replace them. Dialzara is fully AI-powered, which allows it to offer much lower pricing while still providing 24/7 coverage, bilingual support, and professional call handling.

Question 4

Do spam calls count toward Ruby's minutes?

Accepted Answer

Yes — Ruby counts spam calls and wrong numbers toward your paid minutes. Since Ruby charges $250/month for just 50 minutes, every spam call that takes 30 seconds costs you real money. Dialzara's AI handles spam and wrong-number calls without consuming your plan minutes, so you only pay for legitimate business calls.

Question 5

Does Ruby offer a free trial?

Accepted Answer

Ruby offers a 14-day money-back guarantee. Dialzara offers a 7-day free trial so you can test the full service without any commitment or credit card charge.

Question 6

Which service is better for law firms?

Accepted Answer

It depends on your budget and priorities. Ruby has deep integrations with legal CRMs like Clio, Rocket Matter, and MyCase, and their human receptionists are trained for legal intake. However, Ruby's pricing starts at $250/month for just 50 minutes. Dialzara offers HIPAA-compliant AI phone answering starting at $29/month with 60 minutes, integrates with legal tools via Zapier, and handles calls professionally 24/7. For solo practitioners and small firms watching costs, Dialzara delivers excellent value.

Question 7

How does Ruby's per-minute billing work?

Accepted Answer

Ruby bills in 30-second increments, rounding up to the next increment. So a 31-second call costs you a full minute. Your plan includes a set number of minutes per month (50, 100, 200, or 500), and any usage beyond that incurs overage charges at a higher per-minute rate. Spam calls, wrong numbers, and hold time all count toward your minutes. Dialzara's minute-based plans are more straightforward, and spam calls don't consume your time.

Feature	Dialzara	Ruby
Starting PriceDialzara costs less than 1/8th	$29/mo60 min included	$250/mo50 min included
Affordable for Small BusinessesRuby's lowest plan is $250/mo for just 50 minutes — that's $5.00 per minute of receptionist time vs Dialzara's $29/mo with 60 minutes
Instant AI SetupDialzara sets up in 2 minutes from your website URL; Ruby requires onboarding with their team
No Overage SurprisesDialzara never auto-charges overages; Ruby charges per-minute overages when you exceed your plan
Spam Calls Don't Cost YouRuby counts spam and wrong-number calls toward your minutes; Dialzara handles them without using your plan time
24/7 Call HandlingBoth offer 24/7 coverage including after-hours, weekends, and holidays
Bilingual English/SpanishBoth offer bilingual support — included on all plans
Appointment Scheduling
Call Screening & Transfer
Custom Greetings & Call Handling
Voicemail & Transcription
SMS & Email Notifications
HIPAA ComplianceBoth services offer HIPAA-compliant services for healthcare businesses
Mobile App
CRM IntegrationRuby integrates with Clio, Rocket Matter, MyCase (legal CRMs) and Zapier
Live Human ReceptionistsRuby uses trained U.S.-based live receptionists; Dialzara is fully AI-powered
Outbound CallingRuby receptionists can make outbound calls on your behalf
Payment CollectionRuby receptionists can process payments during calls
Managed Live Website ChatRuby offers human-staffed live chat for websites ($143–$520/mo)

Dialzara vs Ruby

Quick Verdict: Dialzara vs Ruby

Compare Dialzara vs Ruby: Key Differences

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Dialzara vs Ruby: Feature-by-Feature Comparison

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Dialzara vs Ruby: Which Is Best for Your Business?

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