AI customer phone support for e-commerce stores
Boost customer satisfaction with an AI phone customer support that handles inquiries, tracks orders, and provides 24/7 support for your e-commerce store.
Why e-commerce choose Dialzara's AI answering service
Cost-effective
Get first-rate phone answering service from an AI receptionist that actually knows and cares about your business, without the price tag of hiring in-house staff.
Customizable
Train your AI receptionist to fit your needs. Whether it's answering common questions, tracking orders, handling return requests or taking everyday messages, Dialzara's virtual AI answering service is perfect for your e-commerce store.
Available 24/7
Never worry about missing calls again. Our AI receptionist is available around the clock and can handle multiple calls simultaneously.
Increased productivity
Free up your time to focus on project and make strategic decisions for your e-commerce business.
Scalable
From home-based businesses to 8 figure Shopify stores, our AI answering service fits any size ecom store with ease.
Happier callers
Make sure every client always reaches a helpful assistant and enhance your customer service.
How can our AI answering service benefit your e-commerce business?
Answer calls any time of day
When you send a caller to voicemail, it doesn't send the right message. With Dialzara's AI answering service, you can be available 24/7 and give your callers a better customer experience.
Automate routine phone calls, capture crucial information, and transfer callers to the right point of contact
Answering the phone or not can make the difference between winning a customer or letting them shop with a competitor. With an AI answering service on your side, your callers never have to wait. Train your AI receptionist to handle phone orders and collect important information. Easily pass this info to your CRM with our integrations.
Take messages with 99.8% transcription accuracy
Nobody wants to spend time after a long day listening to voicemails. Our AI receptionist asks the right questions, takes notes on the call, and emails or texts you an easy to read summary, as well as a full call recording and transcription for every call so you can prioritize followups.
Create your e-commerce AI phone receptionist
Ready in minutes, working 24/7
Set up
Create an account and connect your existing business phone number or use the included dedicated number for your AI virtual receptionist. Dialzara seamlessly integrates with your current phone setup.
Train your AI
Give your AI agent information about your products, shipping times, and return policies. Create different types of scripts for new orders, order changes, and returns/exchanges.
Test & refine
Live chat with your agent and place test calls to understand how your AI is handling inquiries. Use the information gathered to modify your AI's knowledge base, refine training, and further optimize call handling processes.
Go live
Set up call forwarding to have your AI receptionist immediately begin fielding calls, capturing orders, and giving you back your time. Our AI answering service is on call 24/7 so you never miss an opportunity.
Frequently Asked Questions
Can the AI receptionist take phone orders?
Yes, your AI receptionist can be trained to guide callers through the ordering process and collect all necessary information like product details, quantities, shipping addresses, and payment preferences. The order information can then be forwarded to your fulfillment system or team.
How does the AI handle order tracking and status inquiries?
Your AI receptionist can be configured to access your order management system to provide real-time updates on order status. Customers can call in, provide their order number or email, and receive immediate information about their order's status, estimated delivery date, and tracking information.
Can the AI help with returns and exchanges?
Absolutely. The AI receptionist can guide customers through your return process, issue return authorization numbers, provide return shipping instructions, and even process exchange requests. This streamlines the return process while ensuring customers feel supported throughout.
How does the AI integrate with my existing e-commerce platform?
Dialzara provides integrations with popular e-commerce platforms like Shopify, WooCommerce, and Magento. These integrations allow the AI to access your product information, inventory levels, order data, and customer profiles to provide accurate and personalized service.
Can the AI handle seasonal fluctuations in call volume?
Yes, one of the biggest advantages of our AI receptionist is its ability to handle unlimited concurrent calls. During peak shopping seasons like Black Friday, Christmas, or promotional events, the system automatically scales to manage increased call volumes without compromising service quality.
Is there a free trial?
Yes, we offer a 7-day free trial so you can experience how Dialzara's AI receptionist handles your e-commerce store's calls before committing to a subscription. During the trial, you'll have full access to all features and customization options.
Try our e-commerce AI answering service for free
Join hundreds of other companies using Dialzara - an AI answering service for e-commerce that picks up the phone when you can't. Try it free for seven days.
Start Free Trial