# Posh vs Rosie: feature, pricing, and use-case comparison

> Canonical: https://dialzara.com/compare/posh-vs-rosie  
> Summary: Reference comparison of Posh (live virtual receptionists with per-minute plans and bilingual support) and Rosie (ai answering service for small businesses starting at $49/month) — pricing, features, strengths, and when each one fits.

## Summary

Posh is live virtual receptionists with per-minute plans and bilingual support. Rosie is ai answering service for small businesses starting at $49/month. This page lists the structured differences in pricing, features, and target fit between the two so a reader can decide which is the better match for their use case.

## At a glance

| | Posh | Rosie |
| --- | --- | --- |
| **Type** | human-first | ai-first |
| **Starting price** | Entry plans starting roughly in the $60–$100/month range for very small minute buckets (verify on pricing page) | $49/month (Professional) |
| **Pricing model** | Tiered monthly minute plans with per-minute overages | Tiered monthly pricing with minute limits |
| **Public pricing** | Yes | Yes |
| **Target market** | Solo practitioners, professional services, and small businesses that want a smaller, named-team feel from a live answering service | Small businesses, home service providers, and solo owners needing after-hours and overflow call coverage |

## Feature comparison

| Feature | Posh | Rosie | Dialzara | Notes |
| --- | --- | --- | --- | --- |
| AI Call Handling | Unknown | Yes | Yes |  |
| Appointment Booking | Yes | Unknown | Yes |  |
| Lead Capture | Unknown | Yes | Yes |  |
| Call Recording | Unknown | Yes | Yes |  |
| Call Transfers | Yes | Unknown | Yes |  |
| Voicemail | Yes | Unknown | Yes |  |
| SMS Notifications | Yes | Yes | Yes | Both send instant email and text notifications after calls |
| Bilingual Support | Yes | Yes | Yes | Posh markets bilingual coverage; Dialzara includes it on every plan / Both support English and Spanish on all plans |
| HIPAA Compliance | Unknown | No | Yes | Dialzara is HIPAA compliant; Rosie does not advertise HIPAA compliance |
| CRM Integration | Yes | Unknown | Yes | Posh integrates with Clio, Lawmatics, Salesforce; Dialzara via Zapier + direct |
| Zapier Integration | Unknown | Yes | Yes | Both include Zapier integration on all plans (Rosie connects to 1,000+ apps) |
| Dedicated Phone Number | Unknown | Yes | Yes |  |
| Custom AI Training | Yes | Yes | Yes | Both train on your business info; Rosie scans your website and Google Business Profile |
| Spam Filtering | No | Yes | Yes |  |
| Quick Setup | No | Yes | Yes | Dialzara live in 2 minutes; Posh onboards scripts manually with the account team / Both offer quick setup — Dialzara trains from your website URL in 2 minutes; Rosie scans your website and Google Business Profile |

## About Posh

Posh (Posh Virtual Receptionists) is a 24/7 live virtual receptionist service used across legal, medical, home-service, and small-business categories. Receptionists handle inbound calls, schedule appointments, take messages, transfer urgent calls, and route after-hours coverage. Plans are sold as monthly minute buckets with bilingual coverage and a per-call/per-minute hybrid structure. Posh markets a smaller, more boutique team than Ruby or AnswerForce and emphasizes named-receptionist relationships.

- **Founded:** 2009
- **Type:** human-first
- **Target market:** Solo practitioners, professional services, and small businesses that want a smaller, named-team feel from a live answering service
- **Website:** https://www.poshvirtualreceptionists.com
- **Best for:** Law firms, Medical & dental practices, Real estate, Home services

### Posh pricing

- **Model:** Tiered monthly minute plans with per-minute overages
- **Starting price:** Entry plans starting roughly in the $60–$100/month range for very small minute buckets (verify on pricing page)
- **Per-minute rate:** Effective rate typically $2–$3 per minute depending on plan size
- **Public pricing:** Yes
- **Source:** https://www.poshvirtualreceptionists.com/pricing/
- **Last verified:** 2026-05-14

Posh publishes a tier of small entry-level plans (e.g., ~$60–$100/mo for short minute buckets) followed by mid- and high-volume plans. Effective per-minute cost decreases as you commit to a larger bucket, but per-minute overages and spam-call consumption can spike the bill. Verify current pricing on their pricing page before quoting publicly.

### Strengths

- Boutique, named-team feel — smaller receptionist pool than Ruby or AnswerForce
- Bilingual English/Spanish receptionists on standard plans
- 24/7/365 live coverage including weekends and holidays
- CRM integrations for legal (Clio, Lawmatics) and general business (Salesforce, Zapier)
- 15+ years in market with consistent reviews

### Weaknesses

- Smallest plans still cost 2–3x more than AI alternatives for fewer included minutes
- Per-minute billing rewards larger commitments and punishes low-volume firms
- Spam and wrong-number calls consume your paid minutes
- Overage rates can spike unexpectedly in a busy month
- Onboarding requires manual script and integration build-out
- Pricing is straightforward but every plan tier commits you to monthly minimums

### Common user complaints

- Per-minute billing with monthly minimums frustrates low-volume users
- Spam and wrong-number calls consume billable minutes
- Overage rates can surprise customers in a busy month
- Setup and script changes can lag during high-touch onboarding cycles

### Review sources

- [G2](https://www.g2.com/products/posh-virtual-receptionists/reviews)
- [Capterra](https://www.capterra.com/p/posh-virtual-receptionists/)

## About Rosie

Rosie (heyrosie.com) is an AI-powered phone answering service that handles calls 24/7, captures leads, and books appointments. They offer tiered plans starting at $49/mo for 250 minutes on the Professional plan, with Scale ($149/mo), Growth ($299/mo), and Custom ($999+/mo) tiers. Rosie trains on your website and Google Business Profile to learn your business. However, key features like appointment booking, call transfers, and texting during calls are locked behind the $149/mo Scale plan.

- **Type:** ai-first
- **Target market:** Small businesses, home service providers, and solo owners needing after-hours and overflow call coverage
- **Website:** https://heyrosie.com

### Rosie pricing

- **Model:** Tiered monthly pricing with minute limits
- **Starting price:** $49/month (Professional)
- **Per-minute rate:** Overages not specified — minute limits per plan
- **Public pricing:** Yes

| Tier | Price | Details |
| --- | --- | --- |
| Professional | $49/mo | Up to 250 minutes, message taking with custom questions, bilingual English/Spanish, spam detection |
| Scale | $149/mo | Up to 1,000 minutes, appointment booking (Google Calendar, Calendly, Acuity), call transfers, warm handoff, texting during calls |
| Growth | $299/mo | Up to 2,000 minutes, everything in Scale plus training files for advanced agent customization |
| Custom | $999+/mo | Custom agent, multiple locations, expansive knowledge base, custom integrations, dedicated account rep |

Annual billing saves 2 months (about 17% off). Professional plan is limited to message-taking only — no appointment booking, no call transfers, no texting during calls. These features require the Scale plan at $149/mo. Website Texting is an add-on at $50/mo for 25 conversations.

### Strengths

- 250 minutes included on the $49/mo entry plan — more minutes than many competitors
- Trains on your website and Google Business Profile for accurate answers
- Bilingual English/Spanish on all plans
- Direct calendar integrations (Google Calendar, Calendly, Acuity, Appointlet) on Scale plan
- Warm handoff call transfers on Scale plan for seamless transitions
- Zapier integration on all plans for connecting to 1,000+ apps
- Website texting add-on available for converting web visitors into leads
- 7-day free trial with all features

### Weaknesses

- Starting price of $49/month — 69% more expensive than Dialzara's $29/month
- Key features locked behind the $149/mo Scale plan: appointment booking, call transfers, warm handoff, and texting during calls
- Professional plan ($49/mo) is essentially message-taking only — no booking, no transfers
- No HIPAA compliance — not suitable for healthcare or regulated industries
- Only supports English and Spanish — no other languages
- Growth plan at $299/mo just to get training file uploads
- Custom plan starts at $999+/mo — expensive for multi-location businesses
- Limited independent reviews available (minimal presence on G2, Capterra, Trustpilot)

## Frequently asked questions

### What is the main difference between Posh and Rosie?

Posh is live virtual receptionists with per-minute plans and bilingual support. Rosie is ai answering service for small businesses starting at $49/month. Posh targets solo practitioners, professional services, and small businesses that want a smaller, named-team feel from a live answering service, while Rosie targets small businesses, home service providers, and solo owners needing after-hours and overflow call coverage. Both offer AI-powered call handling, but they differ in pricing, features, and target audience.

### Which is cheaper, Posh or Rosie?

Posh starts at Entry plans starting roughly in the $60–$100/month range for very small minute buckets (verify on pricing page), while Rosie starts at $49/month (Professional). Tiered monthly minute plans with per-minute overages. Tiered monthly pricing with minute limits. The total cost depends on your call volume, team size, and which features you need.

### Does Posh or Rosie offer HIPAA compliance?

Neither Posh nor Rosie advertises HIPAA compliance. If you need HIPAA-compliant phone answering for healthcare or regulated businesses, you may need to look at other providers in the space.

### Which is better for small businesses, Posh or Rosie?

It depends on your specific needs. Posh's strengths include: boutique, named-team feel — smaller receptionist pool than ruby or answerforce, bilingual english/spanish receptionists on standard plans. Rosie's strengths include: 250 minutes included on the $49/mo entry plan — more minutes than many competitors, trains on your website and google business profile for accurate answers. Consider your call volume, budget, and which features matter most to your business when choosing between them.

### Is there a better alternative to both Posh and Rosie?

There are several AI phone answering services on the market beyond Posh and Rosie. Dialzara is one option worth considering — it's a purpose-built AI answering service starting at $29/month with bilingual support, appointment booking, and HIPAA compliance on all plans. Browse our comparison pages to evaluate all your options.