Rosie vs Upfirst
An honest comparison of Rosie and Upfirst for AI phone answering. Find out which service fits your business best.
Quick Overview
Rosie is ai answering service for small businesses starting at $49/month. Upfirst is ai answering service and virtual receptionist for small businesses. Both serve the AI phone answering space, but they differ in pricing, features, and target audience.
Rosie vs Upfirst: At a Glance
Rosie
AI-First
Best for: Small businesses, home service providers, and solo owners needing after-hours and overflow call coverage
Upfirst
AI-First
Best for: Small businesses, solopreneurs, and service professionals needing budget-friendly 24/7 call coverage
Rosie vs Upfirst: Feature Comparison
See how these two services compare on key features.
| Feature | Rosie | Upfirst |
|---|---|---|
| AI Call Handling | Yes | Yes |
| Appointment Booking | Unknown | Yes |
| Lead Capture | Yes | Yes |
| Call Recording | Yes | Yes |
| Call Transfers | Unknown | Yes |
| SMS Notifications | Yes | Yes |
| Bilingual Support | Yes | Yes |
| HIPAA Compliance | No | No |
| Zapier Integration | Yes | Yes |
| Dedicated Phone Number | Yes | Yes |
| Custom AI Training | Yes | Unknown |
| Spam Filtering | Yes | Yes |
| Quick Setup | Yes | Yes |
Pricing Comparison
How Rosie and Upfirst compare on cost.
Rosie Pricing
Tiered monthly pricing with minute limits
$49/month (Professional)
Professional: $49/mo
Up to 250 minutes, message taking with custom questions, bilingual English/Spanish, spam detection
Scale: $149/mo
Up to 1,000 minutes, appointment booking (Google Calendar, Calendly, Acuity), call transfers, warm handoff, texting during calls
Growth: $299/mo
Up to 2,000 minutes, everything in Scale plus training files for advanced agent customization
Custom: $999+/mo
Custom agent, multiple locations, expansive knowledge base, custom integrations, dedicated account rep
Annual billing saves 2 months (about 17% off). Professional plan is limited to message-taking only — no appointment booking, no call transfers, no texting during calls. These features require the Scale plan at $149/mo. Website Texting is an add-on at $50/mo for 25 conversations.
Upfirst Pricing
Per-call pricing with monthly tiers
$24.95/month (Starter)
Starter: $24.95/mo
30 calls included, $1.50 per additional call, all features included
Premium: $59.95/mo
90 calls included, $1.00 per additional call, all features included
Pro: $159.95/mo
300 calls included, $0.75 per additional call, all features included
Scale: $299/mo
600 calls included, $0.70 per additional call, all features included
Annual billing saves 20% (Starter: $20/mo, Premium: $48/mo, Pro: $128/mo, Scale: $240/mo). Per-call pricing — you pay the same whether a call is 30 seconds or 10 minutes. Spam calls, calls under 15 seconds, and pocket dials are not counted. 14-day free trial with no credit card required.
Strengths & Weaknesses
Rosie
Strengths
- 250 minutes included on the $49/mo entry plan — more minutes than many competitors
- Trains on your website and Google Business Profile for accurate answers
- Bilingual English/Spanish on all plans
- Direct calendar integrations (Google Calendar, Calendly, Acuity, Appointlet) on Scale plan
- Warm handoff call transfers on Scale plan for seamless transitions
Weaknesses
- Starting price of $49/month — 69% more expensive than Dialzara's $29/month
- Key features locked behind the $149/mo Scale plan: appointment booking, call transfers, warm handoff, and texting during calls
- Professional plan ($49/mo) is essentially message-taking only — no booking, no transfers
- No HIPAA compliance — not suitable for healthcare or regulated industries
- Only supports English and Spanish — no other languages
Upfirst
Strengths
- Low starting price at $24.95/month — one of the cheapest AI answering services
- Most features included on every plan — minimal upselling or tier-gating
- 35+ language support on all plans
- Per-call pricing means longer calls don't cost more
- Spam calls, pocket dials, and calls under 15 seconds are not billed
Weaknesses
- Only 30 calls included on the $24.95/mo Starter plan — businesses with moderate call volume will quickly exceed this
- Per-call pricing can be expensive for short calls — a 30-second call costs the same as a 10-minute call
- Overage costs add up quickly at $1.50 per additional call on Starter
- No HIPAA compliance — not suitable for healthcare or regulated industries
- Basic integrations compared to more robust platforms
Looking for a Better Option? Try Dialzara
While Rosie and Upfirst each have their strengths, Dialzara offers a purpose-built AI answering service starting at just $29/month with features that both services charge more for — including bilingual English/Spanish support, appointment booking, call transfers, HIPAA compliance, and Zapier integration on every plan.
Flat pricing with 60 minutes included. No per-user charges.
Enter your website URL and your AI agent is ready to go.
Healthcare-ready on all plans, starting at $29/month.
Rosie vs Upfirst: FAQ
Common questions about the differences between Rosie and Upfirst.