10 Best AI Chatbots for Hotel Guest Services 2025

AI chatbots are changing how hotels handle guest services in 2025. These tools help hotels save money, manage guest requests 24/7, and improve overall efficiency. From handling bookings to answering FAQs, AI chatbots reduce staff workload and enhance guest experiences. Below are the top 10 AI chatbots for hotels this year, highlighting their features, integration capabilities, and pricing:

• Dialzara: Voice-first automation for phone calls, saving up to 90% on costs.
• Asksuite: Multichannel chatbot focused on direct bookings, starting at $199/month.
• Velma (Quicktext): Manages guest inquiries across multiple platforms, with custom pricing.
• Voiceflow: Unified chatbot for web, WhatsApp, and voice, with plans from $50/month.
• Capacity: Omnichannel automation with advanced tools, starting at $2,400/year.
• HiJiffy: Simplifies guest communication and bookings, starting at $79/month.
• Book Me Bob: Covers web, messaging apps, and calls; pricing available on request.
• Easyway: Focuses on personalized guest interactions; pricing starts from $150/property.
• Chatlyn: Unified inbox for guest interactions, starting at $29/month.
• Alliants: AI-powered guest communication across channels; tiered pricing available.

Quick Comparison

Platform	Main Features	Integration	Starting Price
Dialzara	Voice automation, call handling	5,000+ apps	Cost-saving model
Asksuite	Multichannel, booking optimization	PMS, CRM, booking engines	$199/month
Velma (Quicktext)	Multi-platform guest inquiries	PMS, booking platforms	Custom pricing
Voiceflow	Unified chatbot, multi-channel	API integrations	$50/month
Capacity	Omnichannel automation	Enterprise systems	$2,400/year
HiJiffy	Booking and guest support	PMS, booking engines	$79/month
Book Me Bob	Messaging and call integration	Booking systems, calendars	Contact for pricing
Easyway	Personalized guest interactions	PMS, CRM, booking engines	$150/property
Chatlyn	Unified inbox, social media	PMS, communication tools	$29/month
Alliants	AI-powered guest communication	Hotel management systems	Tiered pricing

AI chatbots are now essential for hotels aiming to meet guest expectations while managing costs. Whether you prioritize phone interactions or multichannel messaging, there's a solution tailored to your needs.

1. Dialzara

Dialzara is an AI-powered virtual phone answering service designed specifically for hotels. It brings voice-first automation to guest services, helping hotels manage high call volumes with natural, lifelike voice interactions. Here’s how it streamlines guest communication and enhances service efficiency.

Guest Communication Channels

Dialzara operates primarily through phone interactions, providing your hotel with a dedicated phone number that integrates seamlessly with your existing phone system via call forwarding. This means guests can reach your hotel anytime - 24/7, 365 days a year - and receive immediate, conversational assistance. The AI agent handles guest inquiries efficiently and knows when to escalate calls to human staff for urgent issues, ensuring no guest concern goes unanswered.

Integration Capabilities

Dialzara integrates with over 5,000 business applications, making setup quick and hassle-free. Simply create an account, answer a few setup questions, select a voice that matches your brand, and configure call forwarding. The entire process takes just minutes, making it a perfect fit for the fast-paced demands of hotel operations.

Automation and Efficiency

By automating routine tasks, Dialzara takes care of appointment bookings, collects essential guest information, and manages call transfers - even during peak times like check-in and check-out. This allows your staff to focus on in-person interactions while maintaining smooth phone operations, boosting overall efficiency.

Pricing

Dialzara offers a budget-friendly alternative to hiring additional staff for handling phone inquiries. Hotels can save up to 90% on costs, making it a smart investment for improving guest service without straining resources.

2. Asksuite

Asksuite is an AI-powered chatbot platform designed specifically for hotels, with a focus on turning website visitors into direct bookings. By combining automated guest communication with tools to optimize revenue, Asksuite helps hotels reduce reliance on third-party booking platforms.

Guest Communication Channels

Asksuite operates across multiple channels, including website chat widgets, WhatsApp Business, email, and Facebook Messenger. This unified approach ensures guests can interact seamlessly, no matter their preferred platform.

The chatbot stands out by engaging potential guests during key moments in their booking journey. For instance, when visitors browse room availability or pricing pages, the AI proactively starts conversations to answer questions, address concerns, and guide them toward completing their booking. This multichannel strategy ensures guests receive support throughout the entire process.

Integration with Hotel Systems

To enhance its functionality, Asksuite integrates directly with essential hotel systems. It works with major Property Management Systems (PMS) like Opera, Protel, and RoomMaster, providing real-time access to room availability and pricing. It also connects with booking engines such as SiteMinder and Cubilis, enabling smooth reservation processing without the need for manual input.

Additionally, Asksuite integrates with Customer Relationship Management (CRM) platforms, automatically logging guest preferences and communication histories. This allows hotels to deliver more personalized interactions, such as tailored upselling opportunities based on past stays or behavior patterns.

Automation Capabilities

Asksuite streamlines the reservation process with powerful automation features. Guests can check availability, compare room options, and finalize bookings - all without human involvement. The AI even analyzes guest profiles to recommend upgrades and compare rates, increasing the likelihood of higher-value bookings.

The platform also automates pre-arrival communications, sending messages about check-in details, local tips, and special requests. During busy seasons, Asksuite can handle hundreds of conversations simultaneously, ensuring prompt and consistent responses without sacrificing quality.

Pricing

Asksuite offers a performance-based pricing model, starting at $199 per month for smaller properties. The platform also charges a 3-5% commission on bookings generated through the chatbot, aligning costs with the revenue it helps generate. For larger hotel chains, custom packages are available, featuring advanced analytics and priority support.

The base pricing includes unlimited conversations and standard integrations. For access to premium features like advanced reporting and custom AI training, plans start at $499 per month.

3. Velma (Quicktext)

Velma by Quicktext simplifies how hotels handle guest communication across various digital platforms. Its key strength lies in managing complex guest inquiries with ease, making it a standout tool for hotels aiming to provide seamless and unified communication.

Guest Communication Channels

Velma supports a wide range of channels, including WhatsApp Business, Facebook Messenger, Instagram Direct Messages, Google Business Messages, traditional website live chat, and SMS. By bringing all these channels together under one system, Velma ensures guests receive a consistent and smooth experience, no matter how they choose to connect.

In August 2025, PMG Hotels & Resorts in Bali adopted Velma, showcasing its ability to handle sophisticated guest interactions and integrate effortlessly with WhatsApp. Similarly, the German hotel chain H-Hotels.com implemented Velma to manage customer inquiries on platforms like Facebook Messenger, Instagram, and Google Business Messages.

4. Voiceflow

Voiceflow is reshaping hotel automation by bringing all guest communication channels under one roof. With this platform, hotels can deploy a single AI chatbot across multiple platforms, ensuring a smooth and cohesive guest experience.

Guest Communication Channels

Voiceflow supports a variety of essential communication channels for hotel guests. Whether it's website chat for quick assistance while browsing, WhatsApp integration for convenient messaging, or an intelligent phone bot for enhancing voice interactions, the platform covers all the bases.

It doesn’t stop there. Voiceflow also integrates with in-room tablets, offering guests access to a digital concierge right from their rooms. This blend of modern technology with a personal touch creates a forward-thinking yet guest-friendly hospitality experience.

For hotels aiming to broaden their reach, Voiceflow also supports additional channels like SMS, Instagram, and Messenger. These integrations ensure that properties can connect with guests through their preferred platforms, while also streamlining backend operations for hotel staff.

Integration with Hotel Systems

Voiceflow’s centralized system ensures that guest data moves effortlessly across all communication channels. For example, if a guest starts a conversation on WhatsApp and later calls the front desk, staff can easily access the full interaction history. This continuity eliminates the need for guests to repeat themselves, saving time and reducing frustration.

5. Capacity

Capacity offers a seamless omnichannel automation experience, ensuring that conversations flow naturally across platforms without guests needing to repeat themselves.

Guest Communication Channels

With support for web chat, voice calls, email, and SMS, Capacity makes it easy for guests to connect in the way that works best for them. Its self-service tools empower guests to quickly find answers and complete tasks, cutting down on wait times.

For example, if a guest starts a conversation via chat and later calls the front desk, the AI remembers the entire interaction history. This continuity ensures a smoother, more personalized experience. Beyond communication, Capacity also automates essential guest service tasks to enhance efficiency.

Automation Capabilities

Capacity's AI agents handle routine tasks like managing check-ins and offering tailored upsell opportunities based on guest preferences. By leveraging past stay data and individual preferences, the system creates personalized interactions that simplify hotel operations and boost productivity.

6. HiJiffy

HiJiffy specializes in using AI to handle guest inquiries, offering hotels an efficient way to manage conversations across multiple communication channels. Its unified approach simplifies how hotels interact with their guests.

Guest Communication Channels

HiJiffy supports a range of communication options, including website chat and popular messaging apps. This ensures guests can start a conversation on one platform and seamlessly continue it on another, based on their preference.

Integration with Hotel Systems

The platform connects with leading property management systems (PMS) and CRM tools, providing real-time access to reservation details and guest profiles. This allows the AI to offer precise booking information and tailored responses, making life easier for hotel staff while enhancing the guest experience.

Automation Capabilities

HiJiffy takes care of repetitive tasks like handling service requests, booking dining reservations, and answering general questions - all through chat. It also automates pre-arrival and post-departure communications, such as sharing check-in details, local activity suggestions, and feedback requests. These features align with the growing demand for AI-driven solutions in the hospitality industry.

Pricing

HiJiffy offers a subscription-based pricing structure with tiered plans designed to fit the needs of various property sizes and requirements. For detailed pricing and feature options, reach out directly to HiJiffy.

7. Book Me Bob

Book Me Bob, also known as Myma.ai, brings together a wide range of guest communication channels into one seamless system. These include hotel websites, Google Maps (through Google Business Messages), Facebook Messenger, Instagram, WhatsApp, WeChat, email, SMS, and even telephony. This integration streamlines communication and ensures smooth, efficient guest service across your property.

8. Easyway

Easyway simplifies and personalizes guest interactions while helping hotels generate extra revenue. Its user-friendly platform fosters smooth communication, ensuring guests have a better experience throughout their stay.

Guest Communication Channels

Easyway connects hotels with their guests through various messaging platforms, including web chat, SMS, WhatsApp, and Facebook Messenger. All these interactions are organized in one centralized dashboard, making it easy for staff to manage. Additionally, the system supports multilingual communication, an essential feature for hotels catering to international travelers. This integration-friendly approach ensures smooth communication across platforms, enhancing the guest experience.

Integration with Hotel Systems

The platform seamlessly integrates with leading Property Management Systems (PMS), Customer Relationship Management (CRM) tools, and booking engines. This ensures real-time data sharing with minimal errors, automating processes like reservations, guest profiles, and service requests. By reducing manual data entry, Easyway helps hotel staff save time and focus on providing better service.

Automation Capabilities

Easyway automates many guest service tasks throughout their journey, from pre-arrival to post-stay follow-ups. Features include contactless check-in and check-out, automated guest surveys, and streamlined payment processing. Its AI-driven tools can upsell room upgrades, spa treatments, and dining packages, increasing upsell revenue by 20–30%. It also reduces front desk workload by 30% and boosts ancillary sales by 20%. Impressively, the system can handle up to 80% of common guest requests without requiring human intervention.

Pricing

Easyway offers flexible pricing tailored to a hotel's size and specific needs. Basic plans start at $3–$5 per room per month for essential features, with total costs typically ranging from $150 to $500 per property. Advanced integrations and enterprise packages may incur additional setup fees. The platform has earned high praise from users, with an average rating of 4.7/5 on hotel technology review sites. Its intuitive design, quick onboarding process, and measurable impact on both guest satisfaction and revenue make it a popular choice among hoteliers.

9. Chatlyn

Chatlyn is designed to simplify communication and improve efficiency by consolidating all guest interactions into a single platform. It’s one of the standout AI tools for hotel guest services.

Guest Communication Channels

Chatlyn brings together multiple communication channels into one unified inbox. It supports email, WhatsApp, Booking.com messages, Instagram DMs, SMS, Facebook Messenger, and Telegram. Guests can also use its visual widget to check dates, browse room photos, and book directly through the hotel’s website. Additionally, its AI voice feature, currently in beta, allows for natural phone bookings and automates answers to frequently asked questions. This centralized system ensures smoother integration with hotel operations.

Integration with Hotel Systems

Jan Hüpers, General Manager at La Quinta by Wyndham Jumeirah in Dubai, highlighted how easy it was to set up Chatlyn and integrate it into their processes:

With its quick setup and seamless integration, Chatlyn automates routine guest communications, saving time and resources.

Automation Capabilities

Chatlyn’s AI taps into guest directories and website content to provide accurate, automated responses. This helps manage repetitive inquiries, allowing staff to focus on more complex tasks.

Ratings

Chatlyn has received glowing reviews, earning 5/5 ratings on Capterra, GetApp, and Software Advice. Users consistently praise its functionality and value.

Daniela Eder, Rooms Operation Manager at IMLAUER HOTEL PITTER Salzburg, shared her experience:

10. Alliants

Alliants uses AI-powered natural language processing to improve hotel guest services, handling inquiries and automating everyday tasks with ease.

Guest Communication Channels

The platform connects with guests through various channels, including web chat, mobile apps, and popular messaging platforms, ensuring a smooth and consistent communication experience.

Integration with Hotel Systems

Alliants integrates effortlessly with existing hotel management systems, simplifying the handling of guest data and service requests.

Automation Capabilities

By automating routine guest interactions, Alliants not only saves time but also improves responses based on past guest interactions, all while maintaining competitive pricing.

Pricing

Alliants provides tiered subscription plans. Reach out to their team directly for detailed pricing information.

Feature and Price Comparison

Here’s a detailed side-by-side comparison of popular communication platforms to help you make an informed decision.

Platform	Communication Channels	Integration Capabilities	Key Automation Features	Pricing (USD)
Dialzara	Phone calls, voice interactions	5,000+ business applications	Call answering, transfers, appointment booking, 24/7 availability	Saves up to 90% vs. hiring staff
Asksuite	Web chat, WhatsApp, Facebook Messenger, Instagram	PMS, CRM, booking engines	Booking assistance, FAQ responses, lead qualification	Starting at $99/month
Velma (Quicktext)	Web chat, WhatsApp, Facebook, SMS	Major PMS systems, booking platforms	Multi-language support, booking management, guest inquiries	Custom pricing
Voiceflow	Web chat, voice assistants, mobile apps	API integrations, custom workflows	Conversational design, multi-channel deployment	Free tier available, paid plans from $50/month
Capacity	Web chat, email, SMS, voice	Enterprise systems, helpdesk platforms	Knowledge base automation, ticket routing	Starting at $2,400/year
HiJiffy	Web chat, WhatsApp, Facebook Messenger	PMS integration, booking engines	Booking conversions, guest support, analytics	From $79/month
Book Me Bob	Web chat, messaging platforms	Hotel booking systems, calendars	Reservation management, availability checks	Contact for pricing
Easyway	Web chat, mobile apps, kiosks	Hotel management systems	Self-service options, multilingual support	Custom pricing
Chatlyn	WhatsApp, web chat, social media	PMS systems, communication tools	Unified inbox, team collaboration	Starting at $29/month
Alliants	Web chat, mobile apps, messaging platforms	Hotel management systems	Guest data handling, automated responses	Tiered subscription plans

Key Factors to Consider

• Communication Channels: Each platform offers different ways to connect with guests. Dialzara stands out for its focus on voice communication, which is ideal for properties handling a high volume of calls. On the other hand, platforms like Asksuite and HiJiffy excel in messaging channels, appealing to tech-savvy guests.
• Integration Capabilities: The ability to connect with existing systems is a game-changer. Dialzara integrates with over 5,000 business applications, far exceeding the typical integrations offered by other platforms, making it a strong contender for seamless operational efficiency.
• Automation Features: Automation varies depending on the type of communication. Text-based chatbots like Chatlyn and Asksuite shine in managing booking inquiries, FAQs, and basic guest support. Voice-based solutions, such as Dialzara, bring a more nuanced approach, handling tasks like call screening, transfers, and appointment scheduling.
• Pricing: Pricing structures range widely. Basic text chatbots like Chatlyn start at $29/month, while more advanced enterprise solutions like Capacity can cost $2,400 annually. Dialzara offers significant savings, reducing costs by up to 90% compared to hiring traditional staff.
• Deployment Speed: For hotels needing immediate results, deployment time is crucial. Platforms like Dialzara stand out with near-instant setup, allowing hotels to enhance guest services right away.

Choosing the Right Fit

The best platform for your hotel depends on your guests' communication preferences. If your guests favor phone interactions, a voice-based AI like Dialzara will be more effective. For properties catering to tech-savvy travelers, platforms with robust messaging options, such as Asksuite or HiJiffy, might be the better choice.

Conclusion

As outlined, AI chatbots are transforming guest services in the hospitality sector, becoming vital tools for U.S. hotels aiming to remain competitive in 2025. With challenges like staffing shortages and increasing guest demands for instant, tailored service, these tools offer a practical solution. They provide round-the-clock guest support, handle routine tasks efficiently, and help cut operational expenses.

A great example is Choice Hotels, which has seen noteworthy cost savings and operational improvements by integrating automation into their processes.

When implemented effectively, AI chatbots can significantly enhance guest satisfaction. Hotels benefit from fewer front desk calls and quicker response times. Guests, in turn, enjoy the convenience of immediate answers, easy booking changes, and the ability to request services like room service or housekeeping at any time.

The key to success lies in selecting a chatbot that aligns with your property's specific needs. For hotels managing high call volumes, voice-based solutions might be the way to go. On the other hand, hotels catering to tech-savvy guests may find messaging-based platforms more effective. Choosing a solution tailored to your operations ensures both cost efficiency and a better experience for your guests.

Seamless integration with existing systems - like property management software, booking platforms, and CRM tools - further amplifies the benefits. A unified system ensures smooth information flow, enhancing the overall guest experience. Additionally, compliance with U.S. standards, such as proper currency formatting and privacy regulations, is essential for ensuring these tools meet local expectations. Customizing the AI’s tone and responses to reflect your brand also helps maintain consistency across all guest interactions.

As the hospitality industry continues to shift toward digital-first solutions, hotels adopting AI chatbots gain a critical edge over those sticking to traditional service models. Whether you opt for a comprehensive platform or a specialized tool for phone support, the investment can lead to better operational efficiency, reduced costs, and happier guests.

Start by analyzing your current guest communication processes and pinpointing areas that need improvement. This will help you choose a platform that aligns with your goals and guest expectations, setting your property up for long-term success in the competitive U.S. hospitality market.

FAQs

How can AI chatbots enhance guest experiences and streamline hotel operations?

AI chatbots are changing the way guests experience their stays. They provide round-the-clock instant support, tackle routine questions, and make tasks like booking, check-ins, and service requests effortless. This means guests can enjoy a smooth, hassle-free experience from start to finish.

For hotels, chatbots are a game-changer in terms of efficiency. By automating repetitive tasks, they cut down on staffing needs and speed up communication between guests and staff. The result? Faster response times and substantial cost savings - hotels can reduce expenses by as much as 90% - all while delivering top-notch service.

What should hotels look for when selecting an AI chatbot for guest services?

When selecting an AI chatbot for guest services, hotels should pay close attention to how well it works with their existing property management systems and software. This compatibility ensures that operations run smoothly and guests enjoy a hassle-free experience. Another critical feature to look for is natural language processing (NLP), which enables the chatbot to deliver conversational, human-like interactions that align with your hotel's brand personality.

Equally important is ensuring the chatbot prioritizes data security and privacy to safeguard sensitive guest information. The ability to scale is also a must - your chatbot should handle fluctuating inquiry volumes without losing efficiency. Customization is another valuable feature, allowing you to adapt the chatbot to meet your specific requirements and preferences. By focusing on these aspects, hotels can improve guest satisfaction while simplifying their daily operations.

How do AI chatbots work with hotel management systems to improve guest services and operations?

AI chatbots integrate with hotel management systems through APIs and advanced software tools, enabling them to tap into real-time information such as reservations, guest profiles, and billing details. This integration automates a variety of tasks, including bookings, check-ins, check-outs, and addressing guest questions. The result? Less manual work for staff and smoother operations overall.

Beyond these basics, chatbots can also notify staff about important updates, help organize housekeeping schedules, and oversee room availability. These features not only make daily operations more efficient but also elevate the guest experience by delivering quicker and more tailored services.