Voice AI for Hotels: 7 Best AI Reservation Agents in 2025

Up to 40% of hotel calls go unanswered. That's not just a missed conversation - it's lost revenue walking out the door. With 87% of U.S. hotels still struggling with staffing shortages, voice AI for hotels has moved from "nice to have" to "must have" for properties serious about capturing every booking opportunity.

The numbers tell the story: hotels using AI voice assistants report 80% fewer missed calls, 25% higher ancillary revenue, and guest satisfaction scores jumping by 27%. According to Deloitte's 2025 Travel Industry Outlook, over 70% of hotel executives are now prioritizing AI investment - and voice technology leads the pack.

Whether you run a boutique inn or manage multiple properties, the right hotel voice AI can answer calls 24/7, handle reservations in dozens of languages, and free your front desk to focus on guests standing right in front of them.

Here's a breakdown of the seven best voice AI solutions for hotel reservations in 2025:

• HiJiffy Voicebot: Multilingual support, PMS/CRS integration, customizable voice options
• HotelPlanner Booking Assistant: Handles 10,000+ daily interactions, supports 15 languages
• Asksuite: Manages 85% of customer requests, supports 37 languages, connects with 100+ systems
• Canary Technologies: 100+ languages, deploys in under 30 minutes
• Aiello AVA: 58 languages, reduces front desk calls by 43%
• Riviera Phone Booking: Traditional system requiring direct consultation
• Dialzara: Affordable plans starting at $29/month, setup in under 10 minutes

Quick Comparison: Voice AI for Hotels

Assistant	Languages	PMS Integration	Setup Time	Best For
HiJiffy	5+ (100+ via chat)	Yes	Quick	Large hotel groups
HotelPlanner	15	Yes	Live	High-volume properties
Asksuite	37	Yes	Quick	Omnichannel needs
Canary	100+	Yes	Under 30 min	International properties
Aiello AVA	58	Yes	Fast	In-room voice + reservations
Riviera	Unknown	Unknown	Unknown	Contact for details
Dialzara	40+ voices	Yes (via Zapier)	Under 10 min	Small/independent hotels

Why Voice AI for Hotels Matters More Than Ever

The hospitality industry faces mounting pressure from multiple directions. Staffing shortages persist, guest expectations keep rising, and every unanswered call represents potential revenue walking away. According to industry research, hotels are quietly losing $100,000 or more each year from outdated phone systems.

Here's what the data shows:

• $2.4 trillion - projected value of AI in hospitality by 2030
• 30.5% CAGR - AI in hospitality growing from $15.69 billion (2024) to $20.47 billion (2025)
• 78% of hotel operators expect voice-activated controls to be mainstream by 2025
• 58% of guests believe AI can meaningfully enhance their stay

Voice reservations remain a major revenue driver, especially for last-minute, complex, or high-value bookings. But maintaining round-the-clock human staffing is cost-prohibitive for most properties. That's where hotel AI assistants step in.

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1. HiJiffy Voicebot: Enterprise-Grade Voice AI for Hotels

HiJiffy's Voicebot has processed nearly 3 million conversations, driving over $43.37 million in bookings for hotel partners. It's built for larger hotel groups that need sophisticated voice AI for hospitality operations.

Multilingual Capabilities

HiJiffy supports English, French, German, Spanish, and Portuguese through voice, with AI-powered chatbots providing automated translations in over 100 languages. The system uses advanced Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to create natural, human-like conversations.

"The voice assistant assures a smooth customer experience as guests can ask all types of questions related to the stay during their full guest journey, from pre-stay to in-stay and post-stay." - José Mendonça, HiJiffy CTO

System Integration

HiJiffy connects with Property Management Systems (PMS), CRM platforms, social media (Facebook, Instagram), and messaging apps (WhatsApp, Facebook Messenger). One major hotel group achieved 100% chat automation with a 73% customer satisfaction rating.

Setup and Customization

Hotels can customize voice gender, accent, tone, and cadence to match their brand. Customer satisfaction ratings consistently exceed 80%, with round-the-clock availability across all channels.

2. HotelPlanner: High-Volume AI Reservation Agent

HotelPlanner's AI-powered booking assistant manages over 1 million properties and handles 10,000+ interactions daily. In their first month with AI agents, they handled 40,000 inquiries and generated £150,000 in revenue.

Language Support

The assistant speaks 15 languages including English, Hindi, Mandarin, French, German, Spanish, and Portuguese - essential for properties serving international travelers.

"We used data from over 8,000,000 reservation calls to train AI Voice assistants to not only look after our customers' many queries but sell rooms in a streamlined, enjoyable and efficient experience that has never been seen before." - Tim Hentschel, Co-CEO of HotelPlanner

Core Functions

The AI handles room availability checks, pricing inquiries, prepaid and pay-at-hotel rate management, and general customer questions. This frees human agents to focus on complex, high-value bookings.

3. Asksuite: Omnichannel Voice AI for Hospitality

Asksuite manages 85% of customer requests across communication channels, making it a strong choice for hotels wanting unified guest communication.

Language and Channel Coverage

With support for 37 languages and connections to over 100 systems and apps, Asksuite provides true omnichannel coverage. The system works across website chat, Instagram, Facebook, Google Messages, and WhatsApp.

"Asksuite offers hotel brands a multilingual AI booking assistant that generates automated responses which can help increase direct bookings and revenue." - Fiona Gillen, VP Marketing, The Hotels Network

Smart Features

The platform offers smart availability suggestions, alternative property recommendations, and optimized connected room bookings that achieve 3.3 times higher booking rates. The Smart Chat Distribution tool intelligently assigns agents to open chats, boosting team efficiency.

4. Canary Technologies: Fast-Deploy Hotel Voice AI

Canary Technologies built their AI Voice platform specifically for hospitality, addressing the 40% of hotel calls that typically go unanswered.

Global Language Support

With automatic translation in over 100 languages, Canary serves international guests around the clock. This makes it particularly valuable for properties in tourist destinations.

"Our AI Voice Platform is designed specifically for hotels to bridge this gap - enhancing operations and elevating service across the entire guest journey." - SJ Sawhney, Co-founder and President, Canary Technologies

Integration Depth

The platform connects with PMS, CRS, CRM, booking engines, and payment processing systems. A dedicated global team ensures smooth integrations using custom tools and a strong API.

Rapid Deployment

Canary's voice booking solution deploys in under 30 minutes with included training. The Trapp Family Lodge and Resort saw a 30% drop in call volume and reduced response time to just 30 seconds after implementation.

5. Aiello AVA: In-Room and Reservation Voice AI

Aiello's Hotel Voice Assistant (AVA) combines AI-driven voice concierge capabilities with reservation handling. The company claims hotels can cut costs by 40% and reduce front-desk calls by 60%.

Extensive Language Support

AVA supports four primary languages through ChatGPT (English, Chinese, Japanese, Thai) and 58 languages via Aiello GuestWeb. This breadth ensures smooth communication with guests from virtually anywhere.

"AVA's multilingual capabilities and 24/7 service provide an instant, personalized experience for guests, aligning perfectly with the core values of Capella Hotels and Resorts." - Dennis Laubenstein, General Manager, Capella Taipei

Proven Results

Hotels like Orchard Hotel Singapore and Millennium Hotels have achieved a 43% drop in front desk call volume using AVA. The system integrates with PMS, local attraction databases, and room control systems for hands-free operations.

6. Riviera Phone Booking System

Riviera takes a different approach with limited public information about their phone booking capabilities. While other voice AI solutions provide detailed feature breakdowns, Riviera requires direct consultation.

What We Know

Details about PMS/CRS compatibility, pricing structure, and deployment timelines aren't publicly available. Hotels considering Riviera will need to contact their team directly for specifications and integration requirements.

This approach may suit properties that prefer customized, white-glove implementation rather than self-service setup.

7. Dialzara: Affordable Voice AI for Independent Hotels

While enterprise solutions work well for large hotel chains, smaller and independent properties often get left behind. Dialzara fills this gap with affordable, fast-deploying voice AI for hotel management that doesn't require an IT department to implement.

Integration Options

Dialzara connects with major property management systems like Mews through integration platforms. With 6,000+ app connections via Zapier, the AI voice assistant works with your existing hotel systems without complex custom development.

Transparent Pricing

Feature	Details
Base Plan	$29/month
Call Rates	$0.40-$0.48 per minute
Phone Number	Dedicated local or toll-free
Trial Period	7-day free trial

No hidden fees, no long-term contracts. This straightforward approach lets smaller properties budget accurately.

10-Minute Setup

Where enterprise solutions often take 8 weeks to implement, Dialzara gets hotels up and running in under 10 minutes:

1. Create account - Enter your hotel details and services
2. Customize voice - Choose from 40+ voice options, upload training materials
3. Activate - Set up call forwarding and start taking reservations

The system generates a customized prompt based on your inputs, which you can adjust anytime. For independent hotels and boutique properties, this speed-to-value makes a real difference during peak seasons.

How to Choose the Right Voice AI for Your Hotel

Not every hotel needs the same solution. Here's how to match voice AI capabilities to your property type:

For Large Hotel Groups

HiJiffy and HotelPlanner offer the scale and sophistication needed for multi-property operations. Their high-volume handling and deep PMS integrations support complex organizational structures.

For International Properties

Canary (100+ languages) and Aiello (58 languages) provide the broadest language coverage. If your guests come from around the world, these options ensure nobody gets lost in translation.

For Omnichannel Needs

Asksuite excels at unified communication across voice, chat, social media, and messaging apps. If guests contact you through multiple channels, this consistency matters.

For Independent and Boutique Hotels

Dialzara offers the fastest path to voice AI for hotels without enterprise budgets or IT teams. The combination of affordable pricing, quick setup, and flexible integrations makes it practical for smaller properties.

Real Results from Hotel Voice AI

The impact of AI reservation agents shows up in measurable ways across the industry:

Metric	Improvement
Missed calls reduced	40% fewer unanswered calls
Front desk call volume	42-60% reduction
Guest satisfaction	22-27% higher scores
Booking conversion	25-30% improvement
Abandoned reservation recovery	15-25% recaptured

Golden Nugget provides a concrete example: their AI assistant now manages 34% of all reservation calls, completing over 300 bookings weekly. This significantly lightens the load for human agents while capturing revenue that would otherwise be lost.

"Integrating voice assistants into daily operations not only streamlines service delivery but also empowers your staff to focus on creating memorable guest experiences." - Jane Matthews, Hospitality Tech Insights

What to Look for in Hotel AI Assistants

When evaluating voice AI for hospitality, consider these factors:

• Integration capabilities - Does it connect with your PMS, CRS, and booking engine?
• Language support - Can it serve your guest demographics?
• Customization - Can you adjust voice, scripts, and responses to match your brand?
• Setup time - How quickly can you get operational?
• Pricing structure - Does it fit your budget and scale with your needs?
• Support quality - What help is available during implementation and ongoing?

Getting Started with Voice AI for Hotels

The market for AI in hospitality is projected to grow from $90 million in 2023 to $8 billion by 2033. Hotels that adopt voice AI now position themselves ahead of this curve.

For properties ready to stop missing calls and start capturing more bookings, the path forward is clear:

1. Assess your call volume - How many calls go unanswered? What's that costing you?
2. Identify integration needs - What systems must the AI connect with?
3. Match solution to scale - Enterprise platforms for large groups, nimble options for independents
4. Start with a trial - Test the system with real calls before committing

With 30% of travelers expected to rely on AI for trip planning by 2025 and 79% of hoteliers identifying voice-enabled tech as the most promising innovation, the shift toward AI-driven solutions is already happening.

Ready to capture every reservation call? Try Dialzara free for 7 days and see how voice AI for hotels transforms your phone operations.

FAQs

How can AI voice assistants make hotel reservations faster and more efficient?

AI voice assistants handle repetitive tasks like checking availability, quoting rates, and booking rooms without human involvement. Using voice recognition and natural language processing, they understand guest requests and respond instantly - no hold times, no callbacks needed.

The AI works around the clock, managing high inquiry volumes while keeping operations organized. Hotels using these systems report shorter wait times, higher booking capture rates, and guests who appreciate getting immediate answers.

What should I look for in an AI voice assistant for hotel reservations?

Start with integration capabilities - the assistant should connect with your property management system to access real-time availability and rates. Look for customization options that let you match the voice and responses to your brand personality.

Natural language processing quality matters too. The best systems handle nuanced questions and complex booking scenarios smoothly. Finally, evaluate cost-effectiveness against your call volume and the revenue from captured bookings.

How can hotels integrate AI voice assistants into existing systems?

Start by mapping your current tech stack - PMS, CRM, booking engine, and communication platforms. Identify where the AI needs to pull and push data. Most modern voice AI solutions offer pre-built integrations or API connections for common hotel systems.

Work with vendors who provide setup support and can configure the assistant for your specific workflows. Plan for staff training so your team understands when the AI handles calls independently versus when human intervention helps. Regular performance reviews keep the system improving over time.