AI voice assistants are transforming hotel bookings by reducing missed calls, handling multiple languages, and integrating with hotel systems. With 40% of hotel calls going unanswered and 87% of U.S. hotels facing staffing shortages, these tools ensure faster response times, higher guest satisfaction, and increased revenue. Here’s a quick look at the top options:
- HiJiffy Voicebot: Multilingual, integrates with PMS/CRS, customizable voice options.
- HotelPlanner Booking Assistant: Handles 10,000+ daily interactions, supports 15 languages, improves agent efficiency.
- Asksuite: Manages 85% of customer requests, supports 37 languages, connects with 100+ systems.
- Canary Technologies: Supports 100+ languages, integrates with PMS/CRS, deploys in under 30 minutes.
- Aiello Hotel Voice Assistant (AVA): Multilingual (58 languages), integrates with PMS, reduces front desk workload.
- Riviera Phone Booking System: Minimal details available; contact for specifics.
- Dialzara: Affordable, fast setup (under 10 minutes), transparent pricing.
Quick Comparison
| Assistant | Languages Supported | PMS/CRS Integration | Deployment Speed | Notable Features |
|---|---|---|---|---|
| HiJiffy | 5+ | Yes | Quick | Customizable voice, multilingual, 24/7 |
| HotelPlanner | 15 | Yes | Live | High interaction volume, multilingual |
| Asksuite | 37 | Yes | Quick | Omnichannel, smart chat distribution |
| Canary | 100+ | Yes | Under 30 minutes | API integration, 24/7 availability |
| Aiello (AVA) | 58 | Yes | Fast | Reduces front desk calls, local attraction info |
| Riviera | Unknown | Unknown | Unknown | Limited public information |
| Dialzara | 40+ voice options | Yes | Under 10 minutes | Affordable, transparent pricing |
AI voice assistants are no longer optional - they’re essential for improving guest experience, reducing staff workload, and capturing more bookings.
1. HiJiffy Voicebot for Hotels
HiJiffy's Voicebot is reshaping how hotels handle reservations and communicate with guests. In 2021 alone, it facilitated nearly 3 million conversations, driving over $43.37 million in bookings for its hotel partners.
Multilingual Support
HiJiffy's system excels at multilingual voice communication, supporting languages like English, French, German, Spanish, and Portuguese. Powered by advanced Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) technologies, it enables smooth, natural conversations that feel almost human.
"The voice assistant assures a seamless customer experience as guests can ask all types of questions related to the stay during their full guest journey, from pre-stay to in-stay and post-stay", says José Mendonça, HiJiffy's CTO.
Beyond voice, HiJiffy's AI-driven chatbots provide automated translations in over 100 languages. This ensures that guests from different linguistic backgrounds can interact effortlessly. Integration with hotel management systems further enhances these multilingual capabilities.
Integration with PMS/CRS Systems
HiJiffy works hand-in-hand with key hotel management tools, making it an invaluable addition to modern hotel operations. It integrates with:
- Property Management Systems (PMS)
- Customer Relationship Management (CRM) systems
- Social media platforms like Facebook and Instagram
- Messaging apps such as WhatsApp and Facebook Messenger
Deployment Speed
Hotels benefit from quick implementation and impressive performance. For instance, one major hotel group achieved 100% chat automation alongside a 73% customer satisfaction rating. Other standout features include:
- Customer satisfaction ratings consistently above 80%
- Round-the-clock availability across all communication channels
- Customizable voice options, allowing hotels to adjust gender, accent, tone, and cadence to match their brand
With its fast deployment and rich features, HiJiffy empowers hotels to upgrade their reservation systems while maintaining top-notch service quality.
2. HotelPlanner Booking Assistant
HotelPlanner’s AI-powered booking assistant makes hotel reservations easier by managing over 1 million properties and handling an impressive 10,000 interactions daily. Its performance is bolstered by advanced multilingual features and smooth integration with property management systems (PMS) and central reservation systems (CRS).
Multilingual Support
The assistant speaks 15 languages, including English, Hindi, Mandarin, French, German, Spanish, and Portuguese. This wide-ranging language capability helps hotels connect with guests from all over the world.
"We used data from over 8,000,000 reservation calls to train AI Voice assistants to not only look after our customers many queries but sell rooms in a streamlined, enjoyable and efficient experience that has never been seen before", explains Tim Hentschel, Co-CEO of HotelPlanner.
Integration with PMS/CRS Systems
This assistant takes care of essential booking tasks, such as:
- Checking room availability
- Sharing pricing details
- Managing prepaid and pay-at-hotel rates
- Responding to customer inquiries
"HotelPlanner.AI not only simplifies the booking but as our AI Assistants continue to learn they will only get better. Now our human call center team can look after customers with the more complicated and higher value bookings".
Deployment Speed
Already live, HotelPlanner.AI uses machine learning to continuously improve its performance. This means hotels can upgrade their reservation systems quickly without dealing with long setup times, while benefiting from its advanced booking capabilities.
3. Asksuite Reservation System
Asksuite simplifies hotel reservations while improving efficiency and guest satisfaction. It manages an impressive 85% of customer requests across various communication channels. Its features are designed to support global interactions, making it a reliable tool for hotels worldwide.
Multilingual Support
One of Asksuite's standout features is its ability to communicate in 37 languages, ensuring smooth interactions with international guests. The system operates around the clock, providing instant responses to inquiries no matter the time.
"Asksuite offers hotel brands a multilingual AI booking assistant that generates automated responses which can help increase direct bookings and revenue. What's interesting is that it is an omnichannel platform that is integrated with the main communication channels such as Website chat, Instagram, Facebook, Google Messages, and WhatsApp." - Fiona Gillen, VP Marketing, The Hotels Network
Integration with PMS/CRS Systems
Asksuite connects seamlessly with over 100 systems and apps. This integration enables features like:
- Smart availability suggestions
- Recommendations for alternative properties
- Optimized connected room bookings, which achieve 3.3 times higher booking rates
Deployment Speed
Setting up Asksuite is quick and hassle-free, with the platform offering continuous optimization to meet evolving needs. Its Smart Chat Distribution tool enhances team efficiency by intelligently assigning agents to open chats, making it especially useful for larger reservation teams.
"Asksuite is a leading AI reservation agent, known for its instant and multilingual replies 24/7 across all communication channels." - HotelMinder
4. Canary Technologies Voice Booking
Canary Technologies provides an advanced AI Voice platform tailored specifically for the hospitality industry. Did you know that hotels miss out on up to 40% of incoming calls that could lead to bookings?. This platform not only addresses that issue but also improves communication in a variety of ways.
Multilingual Support
One standout feature is its ability to handle over 100 languages through automatic translation. This makes it an excellent tool for hotels catering to international guests. Plus, with its round-the-clock availability, the platform ensures seamless service across all time zones, a key advantage for properties hosting a diverse, global clientele.
"Our AI Voice Platform is designed specifically for hotels to bridge this gap – enhancing operations and elevating service across the entire guest journey." - SJ Sawhney, Co-founder and President at Canary Technologies
Integration with PMS/CRS Systems
The platform works effortlessly with essential hotel systems, including:
- Property Management Systems (PMS)
- Central Reservation Systems (CRS)
- Customer Relationship Management (CRM)
- Booking engines
- Payment processing systems
Canary Technologies has a dedicated global team that ensures smooth and reliable integrations by utilizing custom tools and a powerful API. The platform’s integration capabilities are constantly updated to meet the evolving needs of hotel partners, making deployment fast and efficient.
Deployment Speed
Speaking of speed, Canary’s voice booking solution can be set up in under 30 minutes. Plus, the included training ensures hotels can make the most of the system right away. For instance, the Trapp Family Lodge and Resort experienced a 30% drop in call volume and reduced their response time to just 30 seconds after adopting the platform.
sbb-itb-ef0082b
5. Aiello Hotel Voice Assistant
The Aiello Hotel Voice Assistant, or AVA, is an AI-driven voice concierge designed to improve guest communication while streamlining hotel operations. One of its standout features is its ability to support multiple languages, making it a valuable tool for hotels catering to international guests.
Multilingual Support
AVA offers robust multilingual capabilities, supporting four primary languages through ChatGPT (English, Chinese, Japanese, and Thai) and an impressive 58 languages via Aiello GuestWeb. This ensures hotels can provide seamless communication for guests from across the globe.
"AVA's multilingual capabilities and 24/7 service provide an instant, personalized experience for guests, aligning perfectly with the core values of Capella Hotels and Resorts. This allows our team to focus on delivering unparalleled service and creating unforgettable memories."
- Dennis Laubenstein, General Manager of Capella Taipei
Integration with PMS/CRS Systems
AVA doesn’t just stop at language support - it integrates directly with Property Management Systems (PMS), local attraction databases, and room control systems. Hotels like Orchard Hotel Singapore and Millennium Hotels have leveraged AVA to achieve hands-free operations, resulting in a 43% drop in front desk call volume.
Quick and Customizable Deployment
AVA is designed for fast implementation and can be tailored to meet the specific needs of any hotel.
"We're not just introducing a voice assistant; we're integrating AI seamlessly into the existing hotel technology ecosystem."
6. Riviera Phone Booking System
Riviera's phone booking system stands out for its minimal publicly available information. While many AI voice assistants provide detailed insights into their features, Riviera requires a deeper dive to understand its full capabilities, particularly in hotel reservation management.
Integration with PMS/CRS Systems
Riviera doesn't share specifics about its compatibility with widely used Property Management Systems (PMS) or Central Reservation Systems (CRS). To determine if it aligns with your existing systems, you'll need to reach out directly. This lack of clarity sets Riviera apart from other solutions that typically highlight their integration options upfront.
Pricing Transparency
Details about Riviera's pricing remain unavailable. For information on costs, including factors like call volume and required features, you'll need to contact their team. This lack of transparency can make it harder to assess the solution's affordability at a glance.
Deployment Speed
Information about deployment timelines and setup processes is also missing. If you're considering Riviera, you'll need to consult their technical team to understand the steps involved and how long implementation might take.
Given the limited details, it's essential to thoroughly evaluate whether Riviera aligns with your operational goals and guest service expectations before committing.
7. Dialzara Hotel Reservation Agent
Dialzara stands out in the world of hotel reservation systems by offering efficient management tools, straightforward pricing, and an impressively quick setup process. It’s designed to streamline operations while keeping costs transparent.
Integration with PMS/CRS Systems
Dialzara connects seamlessly with major property management systems like Mews, using the n8n.io integration platform. This setup automates repetitive tasks and ensures smooth data flow between the AI voice assistant and your hotel's existing systems, making operations simpler and more efficient.
Pricing Transparency
Dialzara keeps its pricing clear and easy to understand. Here's what you can expect:
| Feature | Details |
|---|---|
| Base Plan | $29/month |
| Call Rates | $0.40–$0.48 per minute |
| Phone Number | Dedicated local or toll-free number |
| Trial Period | 7-day free trial |
This straightforward pricing structure ensures there are no hidden surprises, helping you manage your budget effectively.
Deployment Speed
One of Dialzara's highlights is how quickly it can be set up - less than 10 minutes! Here’s how it works:
- Step 1: Create an account and provide your business details.
- Step 2: Choose from over 40 voice options, upload training materials, and add your call scripts.
- Step 3: Set up call forwarding and, if needed, upload historical call recordings to enhance the AI’s performance.
The system then uses your inputs to generate a customized prompt, which you can tweak to suit your needs. This rapid deployment ensures your system is up and running with minimal downtime, allowing you to focus on delivering excellent guest service.
Conclusion
AI voice assistants are reshaping how hotel reservations are managed, delivering noticeable improvements in both operations and guest satisfaction.
Take Golden Nugget, for example. Their AI assistant now manages 34% of all reservation calls, completing over 300 bookings each week. This has significantly lightened the load for human agents. Results like these highlight how AI can streamline processes and improve efficiency across the board.
The market data adds to the story: AI in hospitality is expected to grow from $90 million in 2023 to an impressive $8 billion by 2033.
Here’s a quick look at the measurable benefits:
| Impact Area | Measurable Results |
|---|---|
| Response Time | 30% boost in customer satisfaction |
| Booking Capture | 40% fewer missed calls |
| Staff Efficiency | Frees up 3 days of agent time weekly |
| Guest Experience | 22% higher satisfaction scores |
These numbers speak volumes about the operational advantages AI brings to the table.
"Integrating voice assistants into daily operations not only streamlines service delivery but also empowers your staff to focus on creating memorable guest experiences." - Jane Matthews, Hospitality Tech Insights
The multilingual capabilities, ability to handle overflow during peak times, and consistent service quality make AI voice assistants a must-have for hotels of all sizes. With 30% of travelers expected to rely on AI for trip planning by 2025, and 79% of hoteliers pinpointing voice-enabled tech as the most promising innovation, the shift toward AI-driven solutions is undeniable.
The future of hotel reservations is heading toward smarter, faster, and more guest-focused systems. These tools not only enhance satisfaction but also open up new opportunities for revenue growth. AI is no longer just an option - it’s becoming the standard for modern hospitality.
FAQs
How can AI voice assistants make hotel reservations faster and more efficient?
AI voice assistants make hotel reservation systems more efficient by taking over repetitive tasks and providing quick, precise answers to guest questions. With the help of voice recognition and natural language processing, these assistants can handle tasks like booking rooms, checking availability, and making changes - all without requiring human involvement. This means shorter wait times and a smoother experience for guests.
On top of that, these assistants work effortlessly with hotel management systems, keeping operations running smoothly and resources well-organized. By managing large volumes of inquiries effectively, AI voice assistants not only boost bookings and enhance guest satisfaction but also contribute to increased revenue for hotels.
What should I look for in an AI voice assistant for hotel reservations?
When choosing an AI voice assistant for handling hotel reservations, it's important to weigh a few key factors to ensure it aligns with your goals. First, consider its integration capabilities. The assistant should connect effortlessly with your current hotel management systems to simplify operations and create a smoother experience for your guests.
Next, examine the customization options. A good assistant allows you to adjust its interactions to reflect your brand's personality and meet the specific needs of your guests. This level of personalization can make a big difference in how your service is perceived.
Another essential feature is the assistant's proficiency in natural language processing. It should be able to understand and respond to a wide range of guest inquiries, even those that are more nuanced or complex, to ensure a satisfying user experience.
Finally, think about cost-effectiveness. Look at the potential return on investment and ensure the assistant fits comfortably within your budget. A well-chosen AI voice assistant can help your hotel save time, cut costs, and deliver exceptional service to your guests.
How can hotels seamlessly integrate AI voice assistants into their existing systems?
To bring AI voice assistants into the mix, hotels should first take a close look at their existing tech stack. This includes evaluating systems like property management systems (PMS), customer relationship management (CRM) tools, and communication platforms to ensure everything works together smoothly. Pinpointing integration points early can save a lot of headaches and prevent hiccups during the rollout.
Equally important is training staff to use the AI assistant effectively. Partnering with vendors who provide strong setup support can make the process much easier. These vendors can help configure the assistant to handle critical tasks like managing reservations, answering guest questions, and transferring calls. To keep things running smoothly, regular updates and performance checks are a must. This not only ensures the system stays efficient but also helps create better experiences for guests over time.
